3CX

From Wikipedia, the free encyclopedia
3CX
TypePrivate
IndustrySoftware Development
Telecommunications
FoundedNovember 1, 2005; 16 years ago (2005-11-01)
FounderNick Galea
Area served
Worldwide
Key people
Nick Galea (Founder and CTO) Stefan Walther (CEO)
Products3CX Software PBX
Number of employees
200 (2018)
Website3cx.com

3CX is an international VoIP IPBX software developer. Its 3CX Phone System, an open-standards, software-based PBX, was initially only deployable on Windows but as of 2016 can be deployed on Linux and on cloud platforms. 3CX can be integrated with multiple CRM systems.[1] 3CX has offices and a presence in multiple locations across the globe, including Australia, Cyprus, Dubai, France, Germany, Italy, Mexico, Netherlands, Russia, Spain, United Kingdom and United States.

History[]

3CX was founded by Nick Galea in 2005. 3CX's first product release was 3CX Phone System which was developed and released as a free IP PBX in 2006.

In 2007, the company released the first commercial edition of 3CX Phone System, v6.0.

In 2013 3CX acquired eWorks technologies and launched its first video conferencing feature - an integrated and clientless, WebRTC-based video conferencing solution. This was then followed by the release of 3CX WebMeeting Server in February 2015 which was then discontinued following the release of version 15.[2]

On 7 September 2016, it was reported by Channel Biz UK that 3CX partnered with BT Wholesale SIP Trunking platform to serve resellers.[3]

In 2016 3CX acquired the Elastix project and PBX in a Flash. With this acquisition the Elastix Distro versioned at 5.0 was switched to a proprietary software on top of Debian with the 3CX platform.

Thereafter in 2017, the company further developed 3CX's compatibility to extend to Linux as well. It also acquired Askozia in the same year and released the Call Flow Designer, a visual app designed to automate call flows and phone related daily work tasks.

In 2019 3CX acquired WP Live Chat, a free WordPress plugin for Live Chat integration.[4]

In 2019, 3CX added Facebook and SMS integrations, therefore becoming a full omnichannel solution. The same year, Stefan Walther was appointed as the new CEO of the company.

In 2021 with the launch of version 18, 3CX integrated with Microsoft Teams and allowed direct routing through the Microsoft platform.[5]

Market Segments[]

3CX's first market segment was the Windows market. The company's initial goal was to develop an IP PBX which was compatible with Windows and which could integrate with multiple forms of CRM software.[6]

In 2016, 3CX introduced a Linux version which runs on Debian.

In March 2017, 3CX further expanded their Cloud offering by releasing PBX Express,[7] a service that creates a hosted PBX in minutes using an instance on any hosted Virtual Private Server. 3 years later in 2020, 3CX launched the “Hosted by 3CX” service.

Awards[]

  • 2021: Best Software 2021 Award Awarded by SoftwareSuggest
  • 2021: Best UC Software Company Award Awarded by digital.com
  • 2020: Business Software of the Year Award Awarded by PC Pro
  • 2020: UC Platform Supplier of the Year Award Awarded by Comms Business
  • 2019: Most complete UC solution Award Awarded by Winmag Pro
  • 2018: Editors Choice Award Awarded by Technology Reseller [8]
  • 2017: Brand of the Year Awarded by Trophies of Distribution
  • 2017: MKB Best Choice & Editors Choice Awarded by WinMag Pro
  • 2017: Business Software of the Year Awarded by PC Pro
  • 2016: MKB Proof Award by WINMAG Pro[9]
  • 2015: Price/Performance Value Leadership Award, awarded by Frost & Sullivan[10]
  • 2015: Tech Innovator Award, awarded by CRN[11]
  • 2015: Most Innovative Product, awarded by the Innovationspreis - IT[12]
  • 2015: Best SME On Premise System, awarded by Comms National Awards
  • 2014: Best Enterprise On-Premise Solution, awarded by Comms National Award
  • 2012: Best Emerging Technology Vendor awarded by CRN[13]
  • 2011: Best Emerging Technology Vendor awarded by CRN

Association with sports[]

On 8 July 2016, 3CX announced that it would will be sponsoring APOEL FC of Nicosia, Cyprus for a period of 3 years. Competing in the Champion's League multiple times.[14] The sponsorship was renewed in 2019.

References[]

  1. ^ Companies can cut telecommunications costs while improving integration using 3CX's software-based phone system, The Daily Telegraph, archived from the original on 2014-03-02, retrieved 2017-05-04
  2. ^ "3CX WebMeeting goes completely WebRTC based". Comms Dealer. Retrieved 2017-03-30.
  3. ^ Savvas, Antony (2016-09-07). "BT joins forces with 3CX to offer channel software PBXs". ChannelBiz UK. Retrieved 2017-04-03.
  4. ^ "3CX Acquires WP-Live Chat to Expand Market Reach""3CX Acquires WP-Live Chat to Expand Market Reach". CX Today. Retrieved 9 November 2021.
  5. ^ "Connecting Teams and Customers". ITPro. Retrieved 9 November 2021.
  6. ^ Robinson, Daniel. "3CX updates IP PBX with reduced admin requirements and free edition". Incisive Media. Retrieved 7 February 2018.
  7. ^ "3CX PBX Express Review: Secure, Free Cloud PBX in Minutes". CommsTrader. 2017-03-18. Retrieved 2017-03-30.[permanent dead link]
  8. ^ "The Award Winning IP PBX: 3CX". Aatrox Communications. Aatrox Communications.
  9. ^ "MKB Proof 2016: 3CX IP Telefooncentrale". WINMAG Pro (in Dutch). Retrieved 2017-03-30.
  10. ^ "2015 Global Unified Communications Price/Performance Value Leadership Award" (PDF). Frost & Sullivan. July 2016. Retrieved 30 March 2017.
  11. ^ jcaponi. "2016 Tech Innovator Award Winners - Page 1". CRN. Retrieved 2017-03-30.
  12. ^ Dudley, Jim (2015-03-27). "3CX Wins "Most Innovative Product" Award". KeeFORCE. Retrieved 2017-03-30.
  13. ^ "CRN Recognizes 3CX as an Emerging Technology Vendor". CrossRealms. 2012-10-23. Retrieved 2017-03-30.
  14. ^ "3CX Επίσημος Χορηγός του ΑΠΟΕΛ για την Ποδοσφαιρική Περίοδο 2016-2019". APOEL FC. Retrieved 2 February 2018.
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