BroadVoice

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Broadvoice Inc.
TypePrivate
IndustryCommunications services
FoundedDecember 2003 in Lowell, Massachusetts
HeadquartersNorthridge, California
ProductsVoice over IP
Number of employees
350
Websitewww.broadvoice.com

Broadvoice is a privately owned company that provides Voice over IP (VoIP) cloud based telecommunications services to small, medium and enterprise size businesses in the United States. Broadvoice provides telephone services, UCaaS, SIP Trunking, telecommunications network and security, along with virtual call centers so business customers can use voice and video communications via a broadband Internet connection or cellular phone.

Customers can make and receive phone calls using an ordinary telephone, IP phone, Softphone or an Android or iPhone cell phone via an application. Devices are either provided by Broadvoice, or customers may use their own equipment on discounted rate plans. Calls can be made to any telephone number.

Broadvoice is headquartered in Northridge, California.

History[]

Broadvoice started as a pager company, Rampage Cellular, in the San Fernando Valley in the early 1990s. After the Northridge Earthquake in 1994, its founders Jim Murphy and Ari Ramenzani lost all their inventory stored in their apartment due to a flooding of an aquarium, and used the funds from FEMA to lease their first office.[1] This led to the founding of DSL Extreme, a residential broadband internet provider in 1999.[2]

After the sale of DSL Extreme in 2005 [3] Jim and Ari founded Phone Power in 2005, a residential VOIP Telecommunications service offering telephone services throughout the United States and Canada.

In 2012, Phone Power acquired Broadvoice, and two years was rebranding as Broadvoice with a focus on business cloud customers.[4][5]

Prior to the acquisition by , Broadvoice was a subsidiary of Convergent Networks, which was founded in December 2003 by David Epstein and Nathan Stratton and was based in the Billerica, Massachusetts area as of 2008. Convergent was purchased by Eastern Photonics, a subsidiary of Global NAPs, a competitive local exchange carrier.

Jim Murphy serves as the CEO of Broadvoice. Sam Ghahremanpour serves as President and responsible for corporate strategy, business development, and brand development. George Mitsopoulos serves as the chief operating officer (COO). He joined Broadvoice with the re-acquisition of IKANO’s Broadband internet provider DSL Extreme in 2015.[6]

Products and Services[]

Broadvoice provides cloud-based telephone services for businesses from hosted voice, unified communications as a service (UCaaS), SIP Trunking services, virtual contact center and network and security services. Features include SMS messaging, Softphone, voicemail, auto attendant, call logs, faxing, instant messaging communicator, conference calls, and rule-based call routing and Android and iPhone applications.[7]

b-hive[]

Broadvoice’s b-hive virtual call center platform combines UCaaS, Contact Center, Cloud PBX and communication tools in one.[8] The platforms allows users to review and manage call flows through real time analytics, call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the android and Iphone application to make and receive calls.[9][10]

Cloud PBX[]

Broadvoice provides cloud-based VOIP services for businesses. Cloud PBX services do not require an onsite PBX system and offer features like voicemail, online faxing, remote office capabilities, mobile applications and softphones.[11]

SIP Trunking[]

Broadvoice SIP Trunking for businesses allows for equipment already owned to be used. Additional features include call recording, inbound call analytics and unlimited usage options.[12]

Network and Security[]

Broadvoice offers managed firewall, cyber security, and related support.[13]

UCaaS[]

Broadvoice Unified Communication as a service suite offers SMS and text messaging, softphone, advance calling features, web based communicator tool, call logs, voicemail, faxing and admin call center analytics.[14]

Government[]

In November 2016, Broadvoice was awarded government contractor status.[15]

Awards[]

Broadvoice was listed in the San Fernando Valley Business Journal in2013, 2014, 2016 and 2017.[16]

Broadvoice was on Deloitte's list of the top fastest growing technology companies in North America.[17]

Broadvoice has been awarded as one of the fastest-growing companies in the United States by Inc 500|5000’s annual list for 2015, 2016, and 2017 business growth.[18][19][20]

Broadvoice was honored by receiving the TMC’s Unified Communications Excellence Award, for companies that have created exceptional UC hardware, Software and services that lead the way in the industry.[21][22]

Broadvoice earned the Stevie Award for business development Achievement of the Year in the technology industry.[23]

Broadvoice was awarded with the Bronze Stevie Award for Telecom Service Department of the Year in 2017. [24]

Broadvoice announced a 2018 Internet telephony award for b-hive.[25][26]

In May 2018, Broadvoice received the Channel Partners Choice award for being recognized as a supplier for innovation in their channel partner programs.[27]

Acquisitions[]

In April 2017, Broadvoice acquired XBP, a development-oriented company with a focus on virtual PBX and contact center offerings. This acquisition has allowed Broadvoice provide a better customer user experience and has allowed for new features with the launch its new platform b-hive.[28]

In August 2018, Broadvoice acquired YipTel, a Utah-based UCaaS provider.[29]

In July 2021, Broadvoice acquired GoContact, a Portugal-based provider of cloud contact center software.[30]

See also[]

References[]

  1. ^ "Meet Jim Murphy of Broadvoice in Northridge". VoyageLA. Retrieved May 17, 2018.
  2. ^ "DSL Extreme About Us Page". Retrieved May 17, 2018.
  3. ^ "IKANO Acquires DSL Extreme". 31 March 2006. Retrieved May 17, 2018.
  4. ^ Staff Writer (25 February 2014). "Phone Power Rebrands". San Fernando Valley Business Journal. Retrieved May 17, 2018.
  5. ^ Yang, Justin (24 February 2014). "Phone Power becomes Broadvoice". labusinessjournal.com. Retrieved May 18, 2018.
  6. ^ "Broadvoice Leadership Team Page". Retrieved May 17, 2018.
  7. ^ "Broadvoice Cloud Solutions Page". Retrieved May 17, 2018.
  8. ^ Narcisi, Gina (March 1, 2018). "CRN Exclusive: Broadvoice Bundles UCaaS, Contact Center, And Connectivity For SMBs". CRN.com. Retrieved May 18, 2018.
  9. ^ "Broadvoice b-hive Cloud Technology Page". Broadvoice.com. Retrieved May 18, 2018.
  10. ^ Gately, Edward (March 1, 2018). "Broadvoice Rolls Out New UCaaS and Virtual Contact Center Platform". Channel Partners. Retrieved May 18, 2018.
  11. ^ "Broadvoice Cloud PBX". Pc Mag. Retrieved May 17, 2018.
  12. ^ "Broadvoice SIP Trunking Page". Broadvoice.com. Retrieved May 18, 2018.
  13. ^ "Broadvoice Network & Security Page". Broadvoice.com. Archived from the original on May 19, 2018. Retrieved May 18, 2018.
  14. ^ "Broadvoice UCaaS Page". Broadvoice.com. Retrieved May 18, 2018.
  15. ^ "NASPO Cloud Solutions Contractor Page". Naspovaluepoint.org. Retrieved May 18, 2018.
  16. ^ "100 Fastest Growing Private Companies 2016" (PDF). Los Angeles Business Journal. Retrieved May 18, 2018.
  17. ^ "Deloitte's Fast 100 List" (PDF). Deloitte.com. Retrieved May 18, 2018.
  18. ^ "Broadvoice Named to Inc. 500 5000 Fastest Growing Company List". Broadvoice.com. Retrieved May 18, 2018.
  19. ^ "Broadvoice Inc Profile". Inc.com. Retrieved May 18, 2018.
  20. ^ "Top 2016 Inc Telecommunication Companies". Inc.com. Retrieved May 18, 2018.
  21. ^ Nowitz, Mandi (25 February 2014). "2017 Unified Communications Excellence Award Winners Announced". San Fernando Valley Business Journal. Retrieved May 17, 2018.
  22. ^ "Broadvoice Awarded 2017 Unified Communications Excellence Award from INTERNET TELEPHONY". Businessinsider.com. Retrieved May 18, 2018.
  23. ^ "2017 Stevie Award Winners". Steviewawards.com. Retrieved May 18, 2018.
  24. ^ "2017 Stevie Award Winners". Channelpartnersonline.com. 12 April 2017. Retrieved May 18, 2018.
  25. ^ "Broadvoice Receives 2018 INTERNET TELEPHONY Product of the Year Award". iagentnetwork.com. 11 April 2017. Retrieved May 18, 2018.
  26. ^ "Broadvoice Receives 2018 INTERNET TELEPHONY Product of the Year Award". Cloudcommunications.com. Retrieved May 18, 2018.
  27. ^ "Channel Partners Conference & Expo Award Winners Announced". Channelpartnersonline.com. Retrieved May 18, 2018.
  28. ^ "Broadvoice Picks Up XBP To Create More Customized VoIP, Contact Center Offerings". crn.com. Retrieved May 18, 2018.
  29. ^ "Broadvoice Acquires YipTel". channele2e.com. Retrieved Aug 2, 2018.
  30. ^ "Broadvoice expands its international presence and technology portfolio with the acquisition of GoContact". contactcenterhub.es. Retrieved July 23, 2021.
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