Dimerco

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Dimerco Express Group

Type	Public Listed Company
Traded as	DIMERCO
Industry	International Transportation and Logistics
Founded	1971
Headquarters	Taipei , Taiwan
Key people	Mr. Paul Chien- Chairman Mr. Jeffrey Shih- CEM, Chief Executive Management
Services	Express Logistics
Revenue	US$ 778.47 million (2020)
Net income	US$ 36.83 million (2020)
Total assets	US$ 238.17 million (2020)
Total equity	US$ 102.43 million (2020)
Number of employees	1871 (as of Apr. 2021)
Divisions	DFS (Diversified Freight System)
Website	https://www.dimerco.com

Dimerco is a global 3PL (Third Party Logistics provider),^[1] integrating air and ocean freight, trade compliance and contract logistics services that connect Asia's logistics and manufacturing hubs with each other, and with North America and Europe.

Established in 1971 in Taiwan, Dimerco's global network includes over 300 service outlets in 64 countries (with over 160 freight forwarding offices and 80 logistics centres).

The name “Dimerco” is an abbreviation for “Diversified Merchandise Corporation”.

Dimerco's headquarters, in Taiwan

History[]

The Beginning 1971-1975

Dimerco was founded on July 15, 1971, in Taipei, Taiwan with a team of 8 people.

In 1972 the company was certified as a customs broker and from there established itself as a Taiwan-based Air Freight Transportation Service Provider with 3 offices.

Going International 1976-1983

To service a growing global customer base in 1976 Dimerco opened its first overseas office in New York. Other US offices were opened in Los Angeles, Chicago, San Francisco and Boston; then branches in Hong Kong, Manila and London. In 1980 the Singapore office opened to become the gateway to the Southeast Asia market and brought the number of offices to 16.

Southeast Asian Expansion 1984-1990

To expand the network and services in Southeast Asia, offices were opened in Malaysia, Thailand & Indonesia.^[2] Developing its shipping expertise Dimerco became known as an Asia Pacific-based Air &Ocean Freight Transportation Service Provider.

China Focus 1991-1995

During this time, China's ‘open-door policy’ allowed limited direct foreign investment. Dimerco set up its first office in a single suite of the Shanghai Peace Hotel in July 1991 with the aim to establish China as a core market.

As part of a major expansion offices were opened in Beijing, Xiamen, Qingdao, Fuzhou, Shenzhen, Tianjin, and Guangzhou bringing the total to 38.

Global Service Commitment 1996-2007

Harnessing the power of broadband & the internet, the Dimerco eChain System for integrated transportation & logistics management was developed. The focus on digital logistics led to rapid growth and 98 offices in the group.

On Oct 15, 2001, Dimerco was publicly listed^[3] on the Gre Tai Securities Market (now the Taipei Exchange) and the strategy was formulated to be The Most Competitive Global Transportation & Logistics Service Provider, Integrator & Consultant.

Accelerating Global Growth and Digitization 2008-2020

As ocean business expanded and contract logistics strengthened, Dimerco could serve as a single-source logistics partner.

New markets were exploited in India, USA and Europe. In 2014, Dimerco achieved Top 10 APAC 3PL by air freight volume (Armstrong & Associates).

In 2009, the Dimerco Value Plus System®^[4] was created to ensure a standard platform,consistent operating processes and quality practice across all customers’ supply chains in all locations.

In 2020, Dimerco and Elanders entered joint venture for air and sea freight forwarding business in the newly founded German subsidiary of Swedish public company Elanders Group, ITG Air & Sea GmbH.^[5]

The Era of Digital Logistics 2021 –

Dimerco exceeded revenue and profit forecasts in 2020, despite the challenges of the global pandemic.

A restructure was instigated putting in place a Leadership Team with decisions made by an Executive Management Board (EMB),

In 2021 Dimerco celebrated its 50th year in business and plans to leverage its cloud-based IT infrastructure and intelligent application of technology to play a key role in the digital transformation of global logistics management.

Services & Operations[]

Dimerco provides door-to-door, international freight forwarding services to connect trading partners in Asia-Pac countries, North America and Europe.

Freight Forwarding services – air freight, ocean freight, road and rail, China-Europe by rail, cross-border road, multimodal transport, customers brokerage & compliance and cargo insurance.

Contract Logistics – warehousing distribution, bonded warehouse and service logistics.

Supply Chain Solutions – PO management, data integration, project logistics and supply chain consulting.

Dimerco is International Air Transport Association cargo agent, ISO/PAS 28000, NVOCC licensed, Class A licensed in China, Customs-Trade Partnership Against Terrorism and authorized economic operator certified.

Global Network[]

Dimerco is focused on China, India and ASEAN regions. The company's global logistics network operates on a single secure, cloud-based system, allowing paperless processing and door-to-door shipments of any size and type of cargo across the world.

Leadership & Governance[]

With a team leadership structure, decisions are taken by an Executive Management Board (EMB) comprising 5 members responsible for 3 business divisions – air freight, ocean freight and contract logistics.

• Paul Chien, Founder and Chairman
• Jeffrey Shih, Chief Executive Management, EMB
• George Chiou, President Air Freight, EMB
• Wendy Chien, managing director, Contract Logistics, EMB
• Herbert Liou, President Ocean Freight, EMB
• Johnny Kao, President Ocean Freight, EMB.

Digital Freight Forwarding Technology[]

The Dimerco Value Plus System® is a proprietary logistics management system that contains a full suite of supply chain management applications in the cloud.The integrated global operating system is standardized across all locations to enable optimized workflow and fast paperless processing.

Features of the system include full visibility of shipments and reporting, rapid IT system integration, a flexible purchase order management system, mobile scanning to automate warehouse processes, service reliability managed by Dimerco's patented Data Synchronization Method® and security certification to ISO/IEC 27001.

Contingency Plan during Pandemic[]

COVID-19: when Air cargo, Maritime transport shutdown, Multimodal transport supports, such as Cross-border Rail transport between Europe and China as well as Road transport via truck between China and Southeast Asian Countries. Besides, Air charter can also be the alternative solution. (Check Charter airlines)

References[]