Hean Tat Keh

Hean Tat Keh (simplified Chinese: 郭贤达; traditional Chinese: 郭賢達; pinyin: Guō Xiándá; Pe̍h-ōe-jī: Koeh Hiân-ta̍t) is a professor of marketing and director of research at the Monash University Faculty of Business and Economics. He is known for his work on services marketing, consumer behavior, brand management and marketing strategy. In particular, his research on services marketing addresses the limitations of the concepts of service inseparability and service intangibility. Keh has also published on the antecedents and consequences of brand equity. More recently, he has conducted research on sustainable marketing and healthcare marketing. His works have been cited over 7800 times according to Google Scholar.^[1]

Education and Career[]

Keh received his PhD in marketing from the University of Washington, his MBA from the Hong Kong University of Science and Technology, and his BBA (Honours) from the University of East Asia, Macau.

He is currently a professor and director of research in the Department of Marketing at the Monash University Faculty of Business and Economics.^[2] Before this, he taught at the UQ Business School, the University of Queensland, the Guanghua School of Management, Peking University and the NUS Business School, National University of Singapore. Earlier in his career, he gained corporate experience at The Wharf (Holdings) Limited, Hong Kong.^[3]

He is currently also an associate editor of the Journal of Business Research^[4] and a member of the editorial board of the Australasian Marketing Journal.^[5] Keh is an academic advisory board member of the CMO Council.^[6]

Major awards[]

• ANZMAC Distinguished Marketing Researcher award 2019^[7]
• ANZMAC Distinguished Marketing Educator award 2018^[7][8]

Selected publications[]

Keh has published over 50 journal articles.^[9] Selected publications by Keh in the Financial Times' list of Top 50 journals include:

• Keh, Hean Tat; Wang, Di; Yan, Li (2021). "Gimmicky or effective? The effects of imaginative displays on customers' purchase behavior". Journal of Marketing. 85 (5): 109–127. doi:10.1177/0022242921997359.
• Torelli, Carlos J.; Ozsomer, Aysegul; Carvalho, Sergio W.; Keh, Hean Tat; Maehle, Natalia (2012). "Brand concepts as representations of human values: Do cultural congruity and compatibility between values matter?". Journal of Marketing. 76 (4): 92–108. doi:10.1509/jm.10.0400. S2CID 14063358.
• Keh, Hean Tat; Pang, Jun (2010). "Customer reactions to service separation". Journal of Marketing. 74 (2): 55–70. doi:10.1509/jm.74.2.55. S2CID 220582315.
• Yan, Li; Keh, Hean Tat; Chen, Jiemiao (2021). "Assimilating and differentiating: The curvilinear effect of social class on green consumption". Journal of Consumer Research. 47 (6): 914–936. doi:10.1093/jcr/ucaa041.
• Sun, Jin; Keh, Hean Tat; Lee, Angela Y. (2012). "The effect of attribute alignability on service evaluation: The moderating role of uncertainty". Journal of Consumer Research. 39 (4): 831–847. doi:10.1086/665983. S2CID 56538859.
• Wang, Wenbo; Keh, Hean Tat; Bolton, Lisa E. (2010). "Lay theories of medicine and a healthy lifestyle". Journal of Consumer Research. 37 (1): 80–97. doi:10.1086/649772. S2CID 14380022.
• Bolton, Lisa E.; Keh, Hean Tat; Alba, Joseph W. (2010). "How do price fairness perceptions differ across culture?". Journal of Marketing Research. 47 (3): 564–576. doi:10.1509/jmkr.47.3.564. S2CID 146141465.
• Ding, Ying; Keh, Hean Tat (2017). "Consumer reliance on intangible versus tangible attributes in service evaluation: The role of construal level". Journal of the Academy of Marketing Science. 45 (6): 848–865. doi:10.1007/s11747-017-0527-8. S2CID 168964738.
• Pang, Jun; Keh, Hean Tat; Li, Xiuping; Maheswaran, Durairaj (2017). ""Every coin has two sides": The effects of dialectical thinking and attitudinal ambivalence on psychological discomfort and consumer choice". Journal of Consumer Psychology. 27 (2): 218–230. doi:10.1016/j.jcps.2016.10.001.
• Palmeira, Mauricio; Spassova, Gerri; Keh, Hean Tat (2015). "Other-serving bias in advice-taking: When advisors receive more credit than blame". Organizational Behavior and Human Decision Processes. 130 (Sep): 13–25. doi:10.1016/j.obhdp.2015.06.001.
• Yan, Li; Keh, Hean Tat; Wang, Xiaoyu (2021). "Powering sustainable consumption: The roles of green consumption values and power distance belief". Journal of Business Ethics. 169 (3): 499–516. doi:10.1007/s10551-019-04295-5. hdl:10453/143072.
• Keh, Hean Tat; Nguyen, Thi Tuyet Mai; Ng, Hwei Ping (2007). "The effects of entrepreneurial orientation and marketing information on the performance of SMEs". Journal of Business Venturing. 22 (4): 592–611. doi:10.1016/j.jbusvent.2006.05.003.
• Keh, Hean Tat; Foo, Maw Der; Lim, Boon Chong (2002). "Opportunity evaluation under risky conditions: The cognitive processes of entrepreneurs". Entrepreneurship Theory and Practice. 27 (2): 125–148. doi:10.1111/1540-8520.00003.

Books[]

• Lovelock, C.; Wirtz, J.; 郭贤达; 陆雄文 (2007). 服务营销（亚洲版·第2 版） (2 ed.). 中国人民大学出版社. ISBN 978-7-300-08303-2.
• 郭贤达; 蒋炯文 (2006). 战略市场营销—经理人精要指南. 北京大学出版社. ISBN 9787301111246.
• Lovelock, C.; Wirtz, J.; Keh, Hean Tat; Lu, Xiongwen (2005). Services Marketing in Asia: Managing People, Technology and Strategy, 2nd ed (2 ed.). Prentice-Hall. ISBN 0131275372.
• Keh, Hean Tat; Chiang, Jeongwen (2004). Strategic Asian Marketing: An Essential Guide for Managers. Prentice-Hall. ISBN 978-9812445650.

References[]

External links[]

• Hean Tat Keh - Monash University profile.
• Hean Tat Keh publications indexed by Google Scholar