Majorel

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Majorel Group Luxembourg S.A.
Typeprivate (S.A.)
Industrybusiness services
Predecessors
  • Arvato CRM Solutions
  • Phone Group
  • Pioneers Outsourcing
  • ECCO Outsourcing
Founded2018; 3 years ago (2018)
HeadquartersLuxembourg
Area served
worldwide
Key people
  • Thomas Mackenbrock (CEO)
Services
  • Customer Experience (CX)
  • Business Process Outsourcing (BPO)
Revenue€1.2 billion
Number of employees
50,000
Websitewww.majorel.com

Majorel is an international service company,[1] specializing in customer experience and business process outsourcing and more than 50,000 employees.[2] It was formed in 2019 through the merger of the customer relationship management businesses of Bertelsmann and the  [fr].[3]

History[]

In September 2018, Bertelsmann and Saham announced plans to merge their global customer services businesses.[4][5] The two companies had already worked together successfully in this area. Following approval by the relevant antitrust authorities, the transaction was completed at the beginning of 2019.[6] The result was a company "with enormous clout",[7] becoming the market leader in Europe, the Middle East and Africa, and a strong presence in America and Asia.[8] The Majorel brand was introduced in February 2019.[9][10] Since then, the company focused on global expansion.[11][12]

Structure[]

The headquarters of Majorel are located in Luxembourg City.[13] The company operates as a Société Anonyme (SA).[14] Bertelsmann and Saham each hold half of the shares.[6] Thomas Mackenbrock (Chief Executive Officer) leads the management team.[10]

Services[]

Majorel is a business-to-business provider whose services span the entire customer lifecycle, including front and back office processes.[15] Its vertical industry expertise includes the automotive and financial industry, as well as many others.[16]

Notes and references[]

  1. ^ Sara Germano (18 September 2018). "Bertelsmann to Merge Unit That Moderates for Facebook With a Competitor". The Wall Street Journal. Retrieved 25 June 2019.
  2. ^ "Neue Partnerschaft: Bertelsmann geht bei Call-Centern mit Marokkanern zusammen". Zeit Online (in German). 18 September 2018. Retrieved 25 June 2019.
  3. ^ Tobias Buck (18 September 2018). "Bertelsmann Sets up CRM Business with Saham of Morocco". Financial Times. Retrieved 25 June 2019.
  4. ^ "Bertelsmann to Expand Customer Service Alliance with Morocco's Saham". Reuters. 18 September 2018. Retrieved 25 June 2019.
  5. ^ "Callcenter-Sparte: Bertelsmann holt sich nordafrikanischen Partner". Welt Online (in German). 18 September 2018. Retrieved 25 June 2019.
  6. ^ a b Alexander Jünger (8 January 2019). "Vollzug: Bertelsmann und Saham legen globale CRM-Geschäfte zusammen". CallCenterProfi (in German). Retrieved 25 June 2019.
  7. ^ Vera Hermes (19 February 2019). "Bertelsmann und Saham verschmelzen CRM-Geschäfte zu Majorel". Absatzwirtschaft (in German). Retrieved 25 June 2019.
  8. ^ "Bertelsmann bringt Callcenter-Sparte Majorel an den Start". Focus Online (in German). 19 February 2019. Retrieved 25 June 2019.
  9. ^ "New Global Customer Experience Company Revealed Today as Majorel". CustomerThink. 19 February 2019. Retrieved 25 June 2019.
  10. ^ a b Catrin Bialek (19 February 2019). "Dialogmarketing: Bertelsmann und Saham geben ihrer Dienstleistungsgruppe einen Namen". Handelsblatt (in German). Retrieved 25 June 2019.
  11. ^ "Bertelsmann's Relaunched Call-Centre Business Plans Global Expansion". Reuters. 19 February 2019. Retrieved 25 June 2019.
  12. ^ "Bertelsmanns Call-Center-Geschäft investiert in globales Wachstum". Börse Online (in German). 19 February 2019. Retrieved 25 June 2019.
  13. ^ "Majorel mit Sitz in Luxemburg: Bertelsmann bringt Callcenter-Sparte an den Start". Luxemburger Wort (in German). 20 February 2019. Retrieved 26 May 2020.
  14. ^ "Luxembourg Business Registers". Retrieved 25 June 2019.
  15. ^ "NEAT Reports". NelxonHall. Retrieved 26 May 2020.
  16. ^ "Explore Majorel". Retrieved 25 June 2019.

External links[]

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