TTEC

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TTEC
FormerlyTeleTech Holdings, Inc.[1]
TypePublic
Nasdaq: TTEC
S&P 600 Component
IndustryCustomer experience technology, Business process outsourcing, Offshore outsourcing
Founded1982
FounderKenneth D. Tuchman
Headquarters
Englewood, Colorado
,
United States
Number of locations
22 countries
Area served
Multi-national
Key people
Kenneth D. Tuchman (CEO)
RevenueIncrease 1.95 billion USD[2] (2020)
Number of employees
62,000
Websitehttp://www.ttec.com

TTEC, formerly named "TeleTech", is an American customer experience technology and services company headquartered in Englewood, Colorado, founded by Kenneth D. Tuchman in 1982.[3]

History[]

Founding and early developments (1982-1996)[]

The company was founded in 1982 by Kenneth D. Tuchman, who is the company's chairman and CEO, under the name TeleTech Holdings, Inc.[4] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.[5]

International growth and recent development (since 1997)[]

After the completion of its IPO global operations begin. In 1998, the company expands to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.[6] In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

In 2018, TeleTech announced its name change to TTEC.

In 2020, TTEC acquired intelligent automation CX provider Serendebyte[8] and Amazon Web Services partner VoiceFoundry.[9]

Acquisitions[]

In recent years TTEC grew its business through a variety of acquisitions, including:

  • Atelka (2016)[10]
  • Avtex (2021)[11]
  • Connextions (2017)[12]
  • eLoyalty Corporation (integrated contact services business unit, 2011)[13]
  • Guidon Performance Solutions (2012)[14]
  • iKnowtion (2012)[15]
  • Revana Digital (formerly WebMetro, 2013)[16]
  • Technology Solutions Group, Inc. (2013)[17]
  • rogenSi (2014)[18]
  • Sofica (2014)[19]
  • Motif India infotech (2017)[20]
  • FCR (2019)[21]
  • Serendebyte (2020)[22]
  • VoiceFoundry (2020)[23]
  • WebMetro (2013)[24]

Corporate affairs[]

Organizational structure[]

TTEC operates worldwide and is currently active in 24 countries.[25] As of 2022, TTEC has more than 62,000[6] employees. Annual revenue for 2020 was reported at $1.95 billion.

Management and leadership structure[]

TTEC is managed by a leadership team of 11 members (2022). Kenneth D. Tuchman is the founder and current CEO of the company.[26] TTEC's board of directors has eight members as of 2022. The chairman of the board is Kenneth D. Tuchman, who has been in this position since its formation.[27]

Awards and recognition[]

  • 2021: Forbes names TTEC one of the World's Top Female Friendly Companies[28]

References[]

  1. ^ "SEC Filing". Retrieved January 9, 2018.
  2. ^ "TTEC 2020 Annual Report". TTEC.com.{{cite web}}: CS1 maint: url-status (link)
  3. ^ "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  4. ^ TeleTech, "SEC Filing", "TeleTech", 2003-0409
  5. ^ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.
  6. ^ a b "TTEC About Us". www.ttec.com/. Retrieved 2022-02-02.{{cite web}}: CS1 maint: url-status (link)
  7. ^ StreetInsider.com. Retrieved 2012-08-27
  8. ^ Inc, TTEC Holdings. "TTEC Announces Acquisition of Serendebyte". www.prnewswire.com. Retrieved 2020-08-20.
  9. ^ Inc, TTEC Holdings. "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". www.prnewswire.com. Retrieved 2020-08-20.
  10. ^ NearShore Americas
  11. ^ https://bizwest.com/2021/04/13/ttec-completes-490m-acquisition-of-avtex/
  12. ^ Denver Business Journal
  13. ^ Tech News TMCnet.com Retrieved 2012-08-27
  14. ^ Denver Business Journal. Retrieved 2013-02-06
  15. ^ ModernHealthCare.com. Retrieved 2012-08-27
  16. ^ "TeleTech Completes Acquisition of Digital Acquisition Marketing Firm WebMetro". 12 August 2013. Retrieved August 12, 2013.
  17. ^ NASDAQ. Retrieved 2013-02-06
  18. ^ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.
  19. ^ acquired by TeleTech. Retrieved 2018-11-03]
  20. ^ Reuters Brief. Retrieved 2018-11-04
  21. ^ "TTEC Announces Acquisition of FCR".
  22. ^ "TTEC Announces Acquisition of Serendebyte".
  23. ^ "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect".
  24. ^ https://www.businesswire.com/news/home/20130730006879/en/WebMetro-Announces-Agreement-to-be-Acquired-by-TeleTech
  25. ^ "TTEC Fast Facts" (PDF). TTEC. Retrieved January 3, 2019.
  26. ^ "Executive Team". TTEC. Retrieved 2022-02-15.
  27. ^ "Board of Directors". TTEC. Retrieved 2022-02-15.
  28. ^ "The World's Top Female-Friendly Companies". Forbes. Retrieved 2022-02-15.

External links[]

Official website

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