Talkdesk

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Talkdesk, Inc.
TypePrivate
IndustrySoftware as a service
Founded2011
FoundersCristina Fonseca, Tiago Paiva
Headquarters
San Francisco
,
USA
Area served
Worldwide
Key people
Tiago Paiva (CEO)
Websitewww.talkdesk.com

Talkdesk is a cloud-based contact centre and artificial intelligence[1] software provider.

Company history[]

Founding[]

Talkdesk was founded in Lisbon, Portugal in 2011 by Cristina Fonseca and Tiago Paiva.[2]

Growth[]

By 2019 the company had grown to almost 1,000 employees, and was headquartered in San Francisco, California.[3] By early 2021 Talkdesk had grown to over 1,500 employees. It has funded its growth substantially by multiple investment rounds, and since it is privately held does not release revenue figures. It claimed 1,800 customers by 2020, including IBM, Acxiom, Hunter Douglas, and Trivago.[4]

Investment[]

In November 2011, Talkdesk graduated from the 3rd batch of the 500 Startups accelerator program. [5]

  • Seed — In August 2014, Talkdesk raised US$3.15 million in an investment round led by Storm Ventures.[6]
  • Series B — In 2018 Talkdesk raised $100 million in series B funding, valuing the company at over US$1 billion.[9]
  • Series C — In July 2020, Talkdesk raised US$143 million in series C funding, valuing the company at US$3 billion.[10]

Products and markets[]

While Talkdesk sells to a broad range of industries, it has targeted the financial services & insurance, retail & e-commerce, healthcare & lifesciences, travel & hospitality and public sector industries with its contact  center  as a service (CCaaS) solution. It has integrations to Salesforce, Zendesk, Slack, Microsoft Teams, ServiceNow, Microsoft Dynamics CRM and numerous other systems.. In November 2020 it announced it would be using BICS to provide cloud numbers and SIP Trunking to support its customers.[11]

Industry recognition[]

  • Gartner 2020 Magic Quadrant for CCaaS.[12]
  • Forrester Wave CCaaS Providers, Q3 2020.[13]

References[]

  1. ^ Agent Assist [1]"Agent Assist, Powered by Talkdesk iQ"
  2. ^ Lisboa, Técnico. "Técnico startup is the new Portuguese unicorn". Técnico Lisboa. Retrieved 2021-07-30.
  3. ^ "Talkdesk headquarters and office locations".
  4. ^ "Talkdesk Global Channel and Alliances Program Gains Momentum, Expands Market Reach with Substantial Organization and Leadership Investments". www.businesswire.com. 2021-04-12. Retrieved 2021-07-30.
  5. ^ Paiva, Tiago "From a Hackathon Win to a Hyper Growth Company", 500 Startups, 27 October 2015
  6. ^ Kokalitcheva, Kia. "Talkdesk grabs $3.15M for its 'call center in the browser'", VentureBeat, 16 September 2014.
  7. ^ Lynley, Matthew. "Talkdesk, A Startup That Spins Up Call Centers, Raises $15M", TechCrunch, 9 June 2015.
  8. ^ Clancy, Heather. "Another cloud call-center startup that has people talking", Fortune, 9 June 2015.
  9. ^ Clark, Kate. "Talkdesk nabs $100m", Techcrunch, 8 October 2018
  10. ^ "Talkdesk raises $143 million Series C funding round as it continues its hiring spree". San Francisco Business Times.
  11. ^ "Talkdesk partners with BICS". Omnisperience.
  12. ^ "Gartner Magic Quadrant for CCaaS 2020". UC Today.
  13. ^ "Introducing the Forrester Wave for CCaaS 2020". UC Today.

External links[]

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