Digi Telecommunications

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Digi Telecommunications
TypePublic limited company
MYX: 6947
ISINMYL6947OO005
IndustryTelecommunication
Founded1995, Publicly listed 1997, known as Mutiara Swisscom Bhd. The name of Digi Swisscom Bhd., the holding company of Digi Telecommunications Sdn. Bhd., was changed to Digi.Com Berhad in 2000
HeadquartersD'House, Subang Hi-Tech Industrial Park, Shah Alam, Selangor
Key people
Haakon Bruaset Kjoel, Chairman
Albern Murty, CEO
ProductsTelecommunication Services
Mobile Services
Cable Television
RevenueDecrease RM6.153 Billion (Fiscal Year Ended 31 December 2020)[1]
Decrease RM3.080 Billion (Fiscal Year Ended 31 December 2020)[1]
Decrease RM1.221 Billion (Fiscal Year Ended 31 December 2020)[1]
Total assetsIncrease RM8.187 Billion (Fiscal Year Ended 31 December 2020)[1]
Total equityDecrease RM0.606 Billion (Fiscal Year Ended 31 December 2020)[1]
Number of employees
2,500
ParentTelenor Group (Norway)
SubsidiariesDigi Telecommunications Sdn. Bhd.
Pay By Mobile Sdn. Bhd.
Websitewww.digi.com.my

Digi Telecommunications or Digi.Com Berhad (d.b.a. digi; MYX: 6947), is a mobile service provider in Malaysia. Its largest shareholder was Telenor ASA of Norway with 49%. On 24 May 1995, Digi became the first telco in Malaysia to launch and operate a fully digital cellular network.

They were also the first to offer GPRS (2.5G) and later EDGE (2.75G) in Malaysia on 14 May 2004. DiGi primarily uses the 1800 MHz band for GSM with the network code of 502-16.

Digi is listed on the Bursa Malaysia under the Infrastructure category act.

It uses the native dialling prefix identifier of "010", "011 16000000 through 16499999", "016", "0143", "0146" and "0149", although with the implementation of mobile number portability mandated by the Malaysian government this does not apply to subscribers who switched from their old mobile service provider over to Digi. At the moment, switching to Digi is free.

On 21 June 2021, Axiata, Telenor and Digi agree to a potential merger of Celcom and Digi to create a stronger telco in Malaysia, coming after advanced discussions that took place two months earlier. If approved, the merger will be completed by the second quarter of 2022.[2][3][4]

Coverage, Products and Services[]

DiGi shop in Muar, Johor.

Digi operates 2G EDGE, 3G UMTS, 3G HSPA, 3G HSPA+, 4G LTE and 4G LTE-A networks.

As of December 2017, Digi has 4G LTE coverage of 90% on populated areas,.[5] LTE-Advanced (LTE-A) population coverage was at 70% nationwide, likely measured at the lowest signal quality at -110dBm.[6]

Digi Telecommunications Sdn. Bhd. provides a variety of mobile communication services. These services include voice under their prepaid plans & postpaid plans, SMS, data plans and services, international roaming, international calling card and WAP services.[citation needed]

Digi is the second operator in Malaysia to launch VoLTE, initially available to iPhones running iOS 10.1 and above.[7]

Frequencies used on Digi Network in Malaysia
Band Frequency Frequency Width Protocol Notes
8 900 MHz (885~890, 930~935) 2*5 MHz EDGE/LTE (expiry June 2032)
3 1800 MHz (1765~1785, 1860~1880) 2*20 MHz EDGE/LTE (expiry June 2032)
1 2100 MHz (1965~1980, 2155~2170)

(2010~2015)

2*15 MHz

5 MHz

HSPA+/LTE (expiry April 2034)
7 2600 MHz (2550~2560, 2670~2680) 2*10 MHz LTE lease spectrum from ALTEL.
7 2600 MHz (2560~2570, 2680~2690) 2*10 MHz LTE (expiry 2021)

Launches[]

Omni Hotline is a Malaysian virtual office landline solution established in July 2018 by Digi Telecommunications. The solution works like a virtual call center with key features including virtual assistant, call transfer and the ability to have a virtual landline number.[8][9]

iFleet is a Malaysian intelligent fleet management system established in 2017 by Digi Telecommunications. The end-to-end fleet management solution empowers businesses to take control of productivity, efficiency and visibility of their fleet.[10][11][12]

altHR is a Malaysian human resource and human capital software platform established in Shah Alam by Digi Telecommunications. The software is a digital workforce management solution to help Malaysian companies digitalize human resources processes. During its launch in June 2020, Digi Chief Marketing Officer Praveen Rajan said altHR was conceptualised from a need within Digi itself and had been operating in-house for almost three years and after countless iterations and improvements, the software is now available for Malaysian Small & Medium Enterprises (SMEs).[13][14][15]

Subscribers[]

As of second quarter of 2018, Digi had 11.659 million subscribers (9.004 million prepaid, and 2.655 million postpaid customers).[6]

Prepaid ARPU is at RM32 (down from RM34 in 4Q 2017) while postpaid ARPU is at RM76 (down from RM77 in 1Q 2018).

The Telco said that it had 76.1% smartphone penetration. Digi had 8.76 million mobile Internet subscribers (75.1%), in which 7.1 million subscribers are using 4G LTE.[6]

Awards and achievements[]

In 2014, Digi was ranked 100th on Forbes World’s Most Innovative Companies 2014.[16] Digi was the only Malaysian company, and the only telecommunications operator from Asia to be on the list.

In 2015, Channel NewsAsia ranked Digi as one of the top 3 companies in Malaysia[17] and ranked 40 in Asia Top 100 Sustainability Ranking.[18] digi is lauded for its "preemptive measures to safeguard the privacy of its 11.4 million customers by adopting the ISO 27000 information security management system certification and conducting third party independent assessments to strengthen its privacy systems and processes".[17]

In the 2018 Thomson Reuters Global Diversity and Inclusion (D&I) Index ranking, Digi was ranked 46th and was the only Malaysian company to make the top 50 of the index.[19]

Previous and current logos[]

  • 2006-2015

  • Since end Jan 2015–present

See also[]

  • vcash, a defunct e-wallet service by Digi
  • DIGI, the biggest Romanian telecommunications company

References[]

  1. ^ Jump up to: a b c d e "Digi Telecommunications Berhad 2020 Annual Report" (PDF). Digi. 31 December 2020. Retrieved 23 July 2021.
  2. ^ "Axiata, Telenor and Digi Sign Transaction Agreements for the Proposed Merger of Celcom and Digi". Axiata. 21 June 2021. Retrieved 21 June 2021.
  3. ^ "Axiata and Telenor in Advanced Discussions to Merge Celcom and Digi". Axiata. 8 April 2021. Retrieved 21 June 2021.
  4. ^ "Axiata, Telenor, Digi sign agreements to merge Malaysian mobile ops". The Star. 21 June 2021. Retrieved 21 June 2021.
  5. ^ "Media Release for Quarterly Results for the Financial Period Ended 30 September 2019". Retrieved 18 October 2019.
  6. ^ Jump up to: a b c Kugan. "Digi lost 182k prepaid subscribers in 2Q18, total mobile subs at 11.66 million". MalaysianWireless. Retrieved 17 July 2018.
  7. ^ "Digi Voice-over-LTE (VoLTE) now available, limited to iPhones". 26 October 2016. Retrieved 27 October 2016.
  8. ^ "Omni Malaysia allows you to start your own "call centre" from RM60/month". soyacincau.com. Rory Lee. Retrieved 18 July 2018.
  9. ^ "Omni Hotline Official Site".
  10. ^ "Digi reveals new intelligent fleet management solution with iFleet". digitalnewsasia.com/. Digital News Asia. Retrieved 27 March 2017.
  11. ^ "Everything you need to know about Fleet Management". chevinfleet.com/. Sarah Wilkinson. Retrieved 25 September 2018.
  12. ^ "iFleet Official Website".
  13. ^ "altHR Official Website".
  14. ^ "altHR: Digi releases HR "super app" for free for Malaysian SMEs until 31 December 2020". soyacincau.com/. Nic Ker. Retrieved 24 June 2020.
  15. ^ "Digi launches HR super app to equip Malaysian SMEs for the new normal". theedgemarkets.com/. Areeshya Thevamanohar. Retrieved 24 June 2020.
  16. ^ Kugan. "DiGi listed in the Forbes World's Most Innovative Companies 2014". MalaysianWireless. Retrieved 17 July 2015.
  17. ^ Jump up to: a b "2015 TOP 3 COMPANIES BY COUNTRIES". Channel News Asia. Retrieved 21 October 2015.
  18. ^ "CELEBRATE THE SUCCESS OF THE TOP 100 COMPANIES IN ASIA (2015)". Channel NewsAsia. Retrieved 21 October 2015.
  19. ^ "Digi is top ranked Malaysian firm in Global Diversity and Inclusion Index". The Borneo Post. 27 September 2018. Retrieved 27 September 2018.

External links[]

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