Get Help

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Get Help
GetHelpAppList.targetsize-256 altform-unplated.png
Get Help.png
Get Help in Windows 10 / Windows 11
Developer(s)Microsoft
Operating systemWindows 10 Windows 11
TypeSupport

Get Help, known as Contact Support before the Windows 10 Creators Update,[1] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk.[2][3]

Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list:

  • Windows
  • Office
  • Xbox
  • Office for Mac, iOS, or Android
  • Skype
  • OneDrive
  • Microsoft Store
  • Excel
  • PowerPoint
  • Word
  • Outlook
  • OneNote
  • Azure
  • Band
  • Microsoft Rewards
  • Business, IT & developer
  • Dynamics
  • Edge
  • Exchange server
  • HealthVault
  • HoloLens
  • Internet Explorer
  • Minecraft Education
  • Mobile Devices
  • Mouse, keyboard
  • MSDN Subscriptions
  • MSN
  • Outlook.com
  • SharePoint server
  • SQL Server
  • Surface
  • Visio
  • Visual Studio

After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message.[4][5]

Like Quick Assist, Get Help is updated through Windows Update, not Microsoft Store, even though Get Help is built from the Universal Windows Platform.

References[]

  1. ^ "Windows 10 Creators Update Redstone 2 10.0.14986 · VERSION 1703". Change Windows.
  2. ^ "How to get Help in Windows 10". The Windows Club. 22 December 2019.
  3. ^ Egan, Matt. "Windows 10 free tech support: where to find Windows 10 troubleshooting and fixes". PC Advisor.
  4. ^ "Windows 10 Includes New Support App That Allows You Contact Microsoft". MSPoweruser.
  5. ^ "How to get Help in Windows 10". Windows Call.
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