Gupshup

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Gupshup
TypePrivate company
IndustrySoftware
FounderBeerud Sheth
HeadquartersSan Francisco, California
ProductsChatbots
Websitegupshup.io

Gupshup (also known as SMS Gupshup) is a conversational messaging services company with primary operations in India, the United States and the United Kingdom. It is owned and operated by Webaroo Inc.[1] The company provides SMS, email, voice, USSD and IP messaging, and chatbot development services to BFSI (banking, financial services and insurance), retail, and e-commerce companies.[2][3][4]

History[]

Gupshup was founded in 2004 by Beerud Sheth as an SMS network in India.[5][6]

In July 2021, the company raised $240 million in a Series F financing round led by Fidelity Management, Tiger Global and others.[7]

In September 2021, Gupshup acquired Dotgo, a rich communications system (RCS) business messaging (RBM) player based in New Jersey.[8]

Technology[]

In April 2016, Gupshup launched one of the first chatbot building platforms (gupshup.io)[9] in the world. As of September 2017, it has over 30,000 chatbots across 22 channels like Facebook Messenger,[10] SMS, Twitter, Hangouts, Google Home,[11] Amazon Alexa, WeChat, Skype, Microsoft Teams, and email.[6]

In 2021, the platform was used by more than 100,000 businesses and developers.[12]

References[]

  1. ^ "Business messaging platform Gupshup raises $100M". SiliconANGLE. April 8, 2021. Retrieved September 9, 2021.
  2. ^ "Yes Bank Launches 'Yes mPower', An AI Powered Chatbot to Offer Loan Assistance". NextBigWhat. January 5, 2017. Retrieved October 9, 2017.
  3. ^ "Pegg is a Facebook Messenger chatbot that can be your personal accountant". Digit. Retrieved October 9, 2017.
  4. ^ Bureau, Indiaretailing (June 15, 2017). "Titan launches chatbot to assist e-shoppers - Indiaretailing.com". Indiaretailing.com. Retrieved October 9, 2017.
  5. ^ G, kumar; harv (August 16, 2021). "How Gupshup Uses AI". Analytics India Magazine. Retrieved September 9, 2021.
  6. ^ a b Lee, Allen (April 15, 2021). "20 Things You Didn't Know About Gupshup". Money Inc. Retrieved October 3, 2021.
  7. ^ "Business messaging platform Gupshup raises $240 million from Tiger Global, Fidelity and others". TechCrunch. Retrieved October 3, 2021.
  8. ^ Alawadhi, Neha (September 23, 2021). "Gupshup acquires New Jersey-based RBM player Dotgo for undisclosed sum". Business Standard India. Retrieved October 3, 2021.
  9. ^ Bhalla, Tarush (May 18, 2021). "Gupshup eyes conversational commerce". mint. Retrieved September 17, 2021.
  10. ^ "'50pc of enterprises will spend more on chatbots compared to mobile apps by 2021,' says Gupshup CEO Beerud Sheth". YourStory.com. March 14, 2018. Retrieved April 13, 2018.
  11. ^ "Google teams with Gupshup to develop voice-activated Actions for Google Home". VentureBeat. December 8, 2016. Retrieved April 13, 2018.
  12. ^ "Messaging platform Gupshup raises $100 million at $1.4 billion valuation". TechCrunch. Retrieved October 14, 2021.

External links[]

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