Liveops

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Liveops
TypePrivate
FoundersSteve Doumar
Doug Feirstein
Wendell Brown
Bill Trenchard
Headquarters
Scottsdale, Arizona
Area served
Worldwide
Key people
Greg Hanover, CEO
Number of employees
150 full time
plus 20,000 work-at-home agents
Websitewww.liveops.com

Liveops is a cloud call center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2002 by Wendell Brown and Bill Trenchard,[1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.[2][3]

In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.

Liveops was one of the first "gig economy" companies and the work-at-home virtual workforce industry,[4] and it has been featured at an INSEAD Case Study at Harvard Business Review.[5] As of 2016, Liveops employed a large work-at-home workforce with over 20,000 temporary employees, and its cloud platform had processed more than one billion minutes of customer service interactions.[6][7]

History[]

In 2003, Florida-based Liveops merged with California-based CallCast, renaming CallCast as Liveops, and moving its headquarters to Redwood City, California in 2004.[8]

In 2006, Liveops named former eBay COO Maynard Webb as its CEO.[8]

In 2011, Liveops named former Sybase president Marty Beard as its new CEO.[9]

In 2014, BlackBerry poached Marty Beard as their new COO[10] and Liveops named former ShoreTel VP Vasili Triant as its new CEO.[11]

In July 2015, Liveops relocated their headquarters from Redwood City, California to Cedar Park, Texas.[12]

In October 2015, Liveops opens new Agent Services headquarters in Scottsdale, AZ.[13]

In December 2015, Liveops announced that Marlin Equity Partners would acquire the Liveops Cloud Platform business.[13]

In December 2016, Keith Leimbach was named CEO.[13]

In September 2017, Liveops named former COO, Greg Hanover, CEO.[14]

Funding[]

Liveops is a venture backed startup that has received over $50 million in venture capital funding.[when?]

CallCast (which merged with Liveops) raised a $1 million Series A funding round in January 2002 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard.

Liveops raised a $22 million Series B round on April 1, 2004 led by Menlo Ventures and CMEA Capital.

On February 13, 2007 the company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing.

References[]

  1. ^ "LiveOps Company History". LiveOps.com. January 1, 2014. Archived from the original on March 4, 2016. Retrieved May 15, 2015.
  2. ^ Botsman, Rachel (December 1, 2014). "Nine start-ups to rock your world". Australian Financial Review. Retrieved April 22, 2015.
  3. ^ http://www.investing.businessweek.wallst.com/research/stocks/private/snapshot.asp?privcapId=20551412
  4. ^ "Archived copy". Archived from the original on 2016-03-04. Retrieved 2015-05-16.CS1 maint: archived copy as title (link)
  5. ^ Stouras, Konstantinos I.; Girotra, Karan; Netessine, Serguei (October 1, 2014). "LiveOps: The Contact Centre Reinvented". INSEAD Business School Case 6097.
  6. ^ https://finance.yahoo.com/news/liveops-present-exhibit-international-cloud-160000198.html
  7. ^ "Archived copy". Archived from the original on 2017-06-06. Retrieved 2016-02-11.CS1 maint: archived copy as title (link)
  8. ^ a b Barry, David (April 1, 2010). "The $100 Million Revenue Club: LiveOps Checks Off IPO Boxes". Wall Street Journal. Retrieved April 22, 2015.
  9. ^ Kim, Elizabeth (June 21, 2011). "LiveOps names Marty Beard president, CEO". Silicon Valley Business Journal. Retrieved April 22, 2015.
  10. ^ Martinez, Juan (July 21, 2014). "BlackBerry poaches former LiveOps CEO Marty Beard". TechRadar. Retrieved April 22, 2015.
  11. ^ "Archived copy". Archived from the original on 2015-09-12. Retrieved 2015-04-23.CS1 maint: archived copy as title (link)
  12. ^ "LiveOps Announces New Cedar Park, Texas Corporate Headquarters". www.businesswire.com. 2015-07-30. Retrieved 2020-09-08.
  13. ^ a b c "About us". Liveops, Inc. Retrieved 2020-09-08.
  14. ^ "MarketWired". marketwired.com. September 7, 2017.

External links[]

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