Noble Systems Corporation

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Noble Systems Corporation
TypePrivate
Founded1989
FounderJim K. Noble, Jr.
FateMerged with Aspect Software
SuccessorAlvaria
Headquarters
Atlanta, Georgia
,
USA
Websitewww.noblesystems.com

Noble Systems Corporation (NSC) was a privately held company based in Atlanta, Georgia, which developed call center technology, including outbound dialing systems for collections and inbound call management systems for customer relationship management (CRM).

Corporation history[]

In 1985 founder and CEO James K. Noble, Jr. created the Noble solution by utilizing early predictive dialing software ("a predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call."[1]). Four years later, in 1989, Noble Systems Corporation was officially formed headquartered in Atlanta, Georgia.

Noble had about 500 employees globally, including regional U.S. offices and international offices in the UK, Australia, and the Philippines. [2][3]

In November 2007, Noble Systems acquired Amcat, Amcat UK Ltd and Amcat Germany GmbH.[4] In 2009, Noble Systems acquired assets of the TouchStar Software Corporation,[5] including the TouchStar brand and all intellectual properties, as well as TDI (formerly Teledirect) including the Liberation brand and product line and associated intellectual properties. This included the Digisoft line of products, including eTelescript.

In January 2010, The Atlanta Business Chronicle revealed: "In the past five years, Noble has posted a compounded average growth rate of 23 percent; the company would not disclose specific revenue figures."[6]

In October 2011, Noble Systems acquired Open Wave, a Workforce Management (WFM) software and solutions specialist.[7]

In March 2018, Noble Systems acquired FidoTrack, one of the leading providers of Cloud Gamification software and services for call centers.[8]

Noble Systems has partnered with technology companies such as: Aculab, Dialogic, HP, IBM, Red Hat Linux, and Informix.

NSC has also partnered with complementary application providers. For example, Noble incorporated text-to-speech software from Nuance directly into its own solutions. Noble Systems is a member of Avaya's DevConnect program and also has a partner relationship with Avaya.

According to Frost & Sullivan, "Noble's strategy is to align itself with the top line revenue goals of its customers. Thus it competes on the business impact of its solutions and services; it typically does not compete on price."[9]

In 2021, the company merged with Aspect Software to form Alvaria.[10]

Products[]

The flagship Noble Enterprise Solution suite consisted of hardware and software components for computer telephony and contact center management applications. Noble provided a solution for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, resource management and more. Its products included omnichannel voice and non-voice (email, SMS, web), IVR, recording, workforce management and employee engagement, and robotic process automation (RPA) and artificial intelligence (AI) tools with data analytics and real-time and post-call speech analytics. The suite was offereded in both premises-based and Communication as a service (CaaS) cloud configurations.[11]


References[]

  1. ^ "What is predictive dialer? - Definition from WhatIs.com". Searchnetworking.techtarget.com. 2012-07-12. Retrieved 2012-07-17.
  2. ^ "Noble Systems Corporation: Private Company Information - Businessweek". Investing.businessweek.com. 2011-10-13. Retrieved 2012-07-17.
  3. ^ "Frost & Sullivan Recognizes Noble Systems for Its Broad Product Line That Allow it to Dominate the Outbound Dialer Systems Market". Frost.com. 2011-02-17. Retrieved 2012-07-17.
  4. ^ "Noble Systems(R) Announces Acquisition of AMCAT(TM) | SYS-CON MEDIA". Sys-con.com. 2007-11-07. Retrieved 2012-07-17.
  5. ^ "Noble Systems Announces Acquisition of Assets from TouchStar". Insidearm.com. 2009-09-08. Retrieved 2012-07-17.
  6. ^ "Noble Systems talks 20 years of strategy - Atlanta Business Chronicle". Bizjournals.com. Retrieved 2012-07-17.
  7. ^ contact-centres.com (2011-10-25). "October 2011 - Noble Systems - Acquires Global WFM Software Leader". Contact-centres.com. Retrieved 2012-07-17.
  8. ^ https://www.prweb.com/releases/2018/03/prweb15306178.htm
  9. ^ "Premise [sic] vs. Hosted Contact Center: Total Cost of Ownership Analysis" (PDF). Frost & Sullivan. Retrieved 22 September 2012.
  10. ^ https://www.alvaria.com/company/news/2021/05/10/aspect-software-announces-merger-with-noble-systems
  11. ^ "Noble Systems". Noblesys.com. Retrieved 2012-07-17.
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