Olivier Duha

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Olivier Duha
Born	(1969-02-07) February 7, 1969 (age 52) Dax, France
Nationality	France
Alma mater	ESCEM et Audencia
Occupation	Founder, Chairman & CEO of Webhelp

Olivier Duha, born February 7, 1969 in Dax, is a French entrepreneur. He is the founder and co-chairman of Webhelp, an international company specialising in business process outsourcing and client relationship management.

Early life[]

Duha studied at ESCEM (School of Business and Management) and the Audencia Nantes School of Management. He started his career in 1992 at LEK Consulting, on the advisory council on strategy and mergers/acquisitions. In this role he worked in London, Paris and Sydney.

In 1998, he obtained an MBA at INSEAD. Afterwards, he joined the American consulting firm Bain & Company.

Co-chairmanship at Webhelp[]

In June 2000, he co-founded Webhelp with Frédéric Jousset, a former colleague from Bain & Company. The company originally aimed to offer online assistance services for novice internet users, using expert consultants and tailored research tools.

The firm expanded to include global contact centres,^[1] hotlines, telemarketing and mail services. Today, Webhelp employs more than 35,000 people in over 25 countries, including France, Morocco, Algeria, Romania, Belgium, Madagascar, the United Kingdom, South Africa, the Netherlands, India, Portugal, Italy and Germany.

Croissance Plus[]

Duha was Vice President of Croissance Plus from 2009 to 2011, and then President from 2011 to 2013. Croissance Plus is a non-profit organisation that unites entrepreneurs lobbying for the implementation of a new entrepreneurial model and changes that would help businesses, like a reduction in payment delays, job creation, promotion of innovation, development of employee stock ownership, etc.

Recognition[]

Duha was made a Knight of the National Order of Merit (France) in June 2010.^[2]

Personal life[]

Oliver Duha is married with five children. He enjoys traveling and oenology.

References[]

External links[]

• "Three buyout firms line up bids for French call centre firm Webhelp: sources". Reuters UK. 4 November 2015. Retrieved 2016-05-08.
• "Three buyout firms line up bids for French call centre firm Webhelp -sources". www.lse.co.uk. 2015-11-04. Retrieved 2016-05-08.
• "Three buyout firms line up bids for French call center firm Webhelp, say sources". PE HUB. Reuters. 2015-11-05. Retrieved 2016-05-08.
• "Three buyout firms line up bids for French call center firm Webhelp, say sources". Seriously Finance. Reuters. 2015-11-05. Retrieved 2016-05-08.
• "Charterhouse awaits Webhelp binding offers". Real Deals. Retrieved 2016-05-08.
• "CCA "Women of Influence" Award for Helen Murray". Contact Centre NEWS. Retrieved 2016-05-08.
• "Webhelp Helen Murray "Women of Influence"". Contact-Centres.com. 2015-11-06. Retrieved 2016-05-08.
• "Webhelp UK's Management Team Partners with KKR". Contact-Centres.com. 2015-11-27. Retrieved 2016-05-08.
• "The Management Team of Webhelp Partners with KKR". Business Wire. Retrieved 2016-05-08.