Serco

From Wikipedia, the free encyclopedia

Serco Group plc
TypePublic limited company
Traded as
LSE: SRP
IndustryGovernment Services
Founded1929; 92 years ago (1929) (as RCA Services Ltd.)
HeadquartersHook, Hampshire, England, UK
Key people
Sir Roy Gardner (chairman)
Rupert Soames (CEO)
RevenueIncrease £3,884.8 million (2020)[1]
Increase £179.2 million (2020)[1]
Net income
Increase £134.0 million (2020)[1]
Number of employees
50,000 (2021)[2]
Websitewww.serco.com

Serco Group plc is a British company with headquarters based in Hook, Hampshire, England.[3] Serco primarily derives income as a contractor for the provision of government services,[3] most prominently in the sectors of health, transport, justice, immigration, defence, and citizens services.

The majority of Serco's turnover is generated from UK operations, but the company also operates in Continental Europe, the Middle East, the Asia Pacific region and North America. Serco manages over 500 contracts worldwide, employing over 50,000 people.[3] It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

In July 2019, a fine of £19.2m was imposed on Serco for fraud and false accounting over its electronic tagging service for the Ministry of Justice. The company was also ordered to pay the Serious Fraud Office's investigative costs of £3.7 million.[4] The company has also been accused of an extensive cover-up over sexual abuse of immigrants at Yarl's Wood Immigration Removal Centre in Bedfordshire,[5] and, together with its consortium partners, failing to develop a strategy for managing Higher Active radioactive Waste at the Atomic Weapons Establishment.[5]

History[]

Serco was founded in 1929 as RCA Services Limited, a United Kingdom division of the Radio Corporation of America and initially provided services to the cinema industry.[6] Following the takeover of RCA by General Electric in late 1985, RCA Services Limited was bought out by its local management. It changed its name to Serco in 1987 and has been a London Stock Exchange listed company since 1988.[6]

On 29 December 2008, Serco acquired SI International.[7]

In November 2014 its share price, which stood at 674p before the taxpayer scandal broke in 2013 [8] collapsed to 218.7p, after four profit warnings. The new chief executive Rupert Soames sold off "scores of divisions". He said the company was suffering from ministers’ improved ability at driving a bargain, and claimed that “the Government has got much more adept at writing contracts and transferring risk to the private sector”.[9] On 17 November 2014, it was announced that Alastair Lyons would resign from his position as chairman of Serco.[10] Lyons referred to “operational mis-steps” for which he took “ultimate responsibility”, but said he had not been forced out.[11] Serco made a loss of £991 million in 2014, reducing to a loss of £69.4 million in 2015.[12]

Sir Roy Gardner was appointed as Non-Executive Chairman on 28 May 2015: he is also a senior adviser to Credit Suisse Group AG.[13] In September 2017, Serco announced that it would be combining its UK and Europe operations.[14]

UK operations[]

Border security[]

Serco operates the National Border Targeting Centre for UK Visas and Immigration and provides the carrier gateway—the interface between carriers and the agency.[15]

Work and pensions[]

Serco is contracted to the Department for Work and Pensions (DWP) to provide telephone advice on behalf of DWP to recipients of Support for Mortgage Interest (SMI), which ends in April 2018.[16][17]

Transport[]

Gatso Serco speed camera

In London, Serco operates the London Cycle Hire Scheme for Transport for London and operated the Docklands Light Railway from 1997 until 2014.[18][19][20]

Serco has operated a number of train operating companies. It has a 50% shareholding in Serco-Abellio that has a concession to operate the Merseyrail franchise in Liverpool until 2028, and previously operated the Northern Rail franchise from December 2004 until March 2016.[21][22] Serco has a contract in its own right to operate the Caledonian Sleeper between London and Scotland until 2030.[23]

In 1997 Serco purchased the Railtest business as part of the privatisation of British Rail.[24] Included in the sale was a management contract for the Old Dalby Test Track.[25][26] From 1997 until 2004, Serco operated the National Rail Enquiry Service under contract to the Association of Train Operating Companies.[27] It maintains Network Rail's fleet of infrastructure and maintenance trains at the Railway Technical Centre.[28]

In Scotland, Serco has operated the NorthLink Ferries ferry service since July 2012.[29] In September 2018 it commenced operating a bicycle-sharing system under contract to Transport for Edinburgh.[30]

Serco's Home Affairs division operates speed camera systems throughout the UK and, until November 2013,[31] designed, wrote and tested the software that controls the matrix message signs, signals, emergency roadside telephones (SOS) and traffic monitoring on England's motorway network including, until 2011,[32] the National Traffic Control Centre.[33]

Science[]

Serco managed the UK's National Physical Laboratory until 2015[34] and also provides IT Services, Industrial Support and Cryogenic Operations Support and Maintenance at CERN.[35] Serco also was part of a consortium running the National Nuclear Laboratory under contract, until October 2013.[36]

Prisons and justice[]

A Serco van

In Britain Serco supplies electronic tagging devices for offenders and asylum seekers.[37] Serco, as well as its rival G4S, was accused of overcharging the Ministry of Justice on its contract to tag offenders. The firm issued a profit warning for 2014 as a result of the costs of becoming embroiled in an electronic tagging scandal. Serco repaid £68.5 million to the government for its overcharging on the contract.[38] In May 2014 a Survation poll for campaign group We Own It, found that 63% of respondents thought Serco should be banned from bidding for any new public contracts after the firm was investigated for overcharging on government contracts.[39]

It runs four prisons, a Young Offenders Institution and a Secure Training Centre.[40] It has also operated two Immigration Removal Centres since 2007.[41][42] Serco is also responsible for the contracted-out court escort services in the south-east area (formerly a role undertaken by HM Prison Service).[43]

In September 2013, Serco was accused of an extensive cover-up over sexual abuse at Yarl's Wood Immigration Removal Centre in Bedfordshire, England [44] In August 2014, Serco was criticised for using immigrant detainees as cheap labour, with some being paid as little as £1 per hour.[45] The decision to give the firm a new £70 million eight-year contract to run Yarl's Wood has been criticised. Natasha Walter, of Women for Refugee Women, said "Serco is clearly unfit to manage a centre where vulnerable women are held and it is unacceptable the government continues to entrust Serco with the safety of women who are survivors of sexual violence."[46]

A fine of £19.2m was imposed on Serco following the delayed legal action that began in 2013, for fraud and false accounting over its electronic tagging service for the Ministry of Justice.[47] Serco was also ordered to pay the full amount of the Serious Fraud Office's investigative costs (£3.7m). In his judgment, Mr Justice Davis said: “SGL (Serco Geografix Ltd) engaged in quite deliberate fraud against the Ministry of Justice in relation to the provision of services vital to the criminal justice system."[48]

Housing[]

In Glasgow, in August 2018, it was disclosed that Serco had been planning to evict asylum seekers before their appeal procedure was completed. Lawyers questioned whether this was legal under Scottish law.[49] Two asylum seekers started hunger striking.[50] Serco confirmed that it was serving a notice of eviction on many tenants causing alarm and lawyers challenged one asylum seeker's eviction at the Scottish Court of Session. Councillor Jennifer Layden, equalities and human rights convener for Glasgow, said, "The lock change announcement by the Home Office and Serco has caused widespread fear and alarm among asylum seekers in Glasgow. There is confusion and panic among the community – some of whom have limited English and who may not be affected by Serco’s announcement. Both Serco and the Home Office have a responsibility to put this vulnerable group at ease".[51][52]

In January 2019, it was reported that Serco had lost the contract to provide housing to asylum seekers in Glasgow.[53]

A Freedom of Information request by the Scottish Refugee Council showed that Serco had been charged nearly £3m by the Home Office for repeatedly breaching its contract to house asylum seekers in Glasgow and Northern Ireland.[54]

Defence[]

Serco held defence contracts in 2004, including the UK Government's contract for the maintenance of the Ballistic Missile Early Warning System at RAF Fylingdales;[55] contracts are also held for the operation and maintenance of RAF Brize Norton,[56] RAF Halton,[57] RAF Northolt[57] and RNAS Culdrose[58] in the UK and RAF Ascension Island in the mid-Atlantic.[57] Serco also provides support services to garrisons in Australia.[59] Serco also manages many aspects of operations at the Defence Academy of the United Kingdom in Shrivenham.[60] Serco is one of three partners in the consortium which manages the Atomic Weapons Establishment:[61] in July 2015 the Office for Nuclear Regulation issued an improvement notice to the consortium demanding that it demonstrate that it has a long-term strategy for managing Higher Active radioactive Waste in order to reduce the risk to the public and its employees.[62]

Serco also has a 15-year contract worth £400 million to provide facilities management services to the Defence Science and Technology Laboratory (Dstl).[63]

Serco is a major subcontractor to Airbus Defence and Space on the Skynet military communications satellites PFI contract.[64]

Serco Marine Services is responsible for fleet support at the three main UK naval bases, HMNB Portsmouth, HMNB Devonport and HMNB Clyde.[65]

Aviation[]

Serco provides air traffic control services at international airports in the United Arab Emirates[66] and at some smaller airports in the United States and Canada.[67][68] Starting in 2004 Serco had a £5m a year contract from the US government to manage airports in Iraq for 18 months.[69] Serco also operate Scatsta Airport in Shetland.[70] In June 2010 Serco signed a £4 million contract to operate all air traffic control services for Coventry Airport.[71]

Health[]

Serco provide facilities management services at the Norfolk and Norwich University Hospital,[72] Leicester Royal Infirmary,[73] and Wishaw General Hospital.[74]

The company had the contract for out-of-hours GP services in Cornwall from which it withdrew in December 2013 after the company left the county short of doctors. The company also said it would stop running Braintree hospital in Essex as it pulled out of managing GP services and large hospitals.[75]

In health services, Serco's failures include the poor handling of pathology labs and fatal errors in patient records. At St Thomas' Hospital, the increase in the number of clinical incidents arising from Serco non-clinical management has resulted in patients receiving incorrect and infected blood, as well as patients suffering kidney damage due to Serco providing incorrect data used for medical calculations.[76] A Serco employee later revealed that the company had falsified 252 reports to the National Health Service regarding Serco health services in Cornwall.[77]

It emerged in November 2013, Serco, which won a contract for Suffolk Community Healthcare in 2012, had 72 vacancies after earlier cutting 137 posts. Problems identified by Ipswich and East Suffolk Clinical Commissioning Group include “staff capacity, skill mix, workload, succession planning and morale, training, communication, mobile working, care co-ordination centre processes, incidents and near miss incidents”.[78]

In April 2014 Serco revealed that it would lose almost £18 million on three of its NHS contracts. The firm has made provisions for losses in its Braintree and Cornwall contracts, which were cancelled early. It has also made provisions for losses in its contract for services in Suffolk. The company claims it will take longer to deliver the operational efficiencies it hoped for, despite saying in May 2013 that it expected to make a profit on the three-year, £140 million contract for community services.[79] It said that staff had not recorded activity accurately on the Electronic health record and that activity had increased significantly during the course of the contract.[80]

In August 2014 it was reported that the company had decided to withdraw from the clinical health services market in the UK after a review of the cost of delivering “improved service levels” and meeting the performance requirements of several existing contracts.[81]

On 24 October 2017, it was reported that Serco was preparing to buy healthcare contracts from facilities management business Carillion. The deal included 15 contracts, with annual revenues of approximately £90m, for which Serco would pay £47.7m, with Carillion losing £1bn from the value of its order book.[82]

In May 2020, Serco accidentally shared the personal email addresses of nearly 300 trainee COVID-19 contact tracers.[83]

Education[]

Serco held a ten-year contract with Bradford City Council between 2001 and 2011 to manage and operate the local education authority,[84] providing education support services to the city's schools. This period was marked with "real problems" according to senior council officials and was taken back in house by the local authority after this period.[85] Serco similarly manages and operates Walsall[86] and Stoke-on-Trent local education authorities.[87] Serco is one of Ofsted's three Regional Inspection Service Providers, responsible for school inspections in the English Midlands.[88]

Leisure[]

Serco Leisure Operating Ltd works with clients throughout the UK, running gyms, swimming pools, cycle hire schemes and National Sports Centres.[89]

Information technology[]

Serco administered the publicly funded UK Business Link website from 2005 until its closure in 2012.[90] It won a five-year tender in 2007 to run the IT Infrastructure for the London Borough of Southwark.[91]

Waste and recycling services[]

Serco also operates recycling and waste collection services for local councils.[92]

Outside the UK[]

Drivers' licensing[]

Serco, through a purpose-made division Serco DES, holds a ten-year, $114 million contract with the Ministry of Transportation of Ontario to operate the Ontario's DriveTest driver examination centres. These tests include vision, road, and knowledge tests for all persons seeking to become a licensed automobile driver in the province.[67]

Parking meter servicing[]

Serco has a contract with the City of Chicago, Illinois, to enforce parking meter regulations.[93]

Health in the United States[]

In July 2013 Serco was awarded a $1.25 billion contract to manage the implementation of the Patient Protection and Affordable Care Act, which makes Serco one of the most highly paid government contractors in the US.[94]

Patent classification[]

Serco does the classification for all incoming US patents.[95]

Prisons, justice and immigration[]

Serco runs partly privatised Hünfeld Prison in Hesse, Germany.[96]

As of July 2020, Serco operates Acacia Prison in Western Australia, Australia's largest prison facility, as well as the Adelaide Remand Centre in South Australia.[97][98] Serco and its subcontractor, MSS Security, have been criticised for abuses.[99]

It ran the Borallon Correctional Centre in Queensland for 22 years between 1990 and 2012, and Wandoo Reintegration Facility in Western Australia from 2012 to 2018.[100]

It has also had the national contract for various immigration detention centres since 2009, including Christmas Island and the Villawood detention centre in Sydney.[101][102] The Union of Christmas Island Workers highlighted the systemic failure by Serco to manage the Christmas Island Immigration Reception and Processing Centre. The centre detained a large number of refugees at its peak around 2013, including 1,000 children. Under Serco, there was an increase of deaths in custody and self-harm in the years leading up to 2013, as well as a deterioration of facilities, leading to the decline of the physical and the mental health of detainees and of staff. Ombudsman Allan Asher said "In the first week of June when I visited Christmas Island, more than 30 incidents of self-harm by detainees held there were reported". Serco, in a staged memo leaked to The Australian, blamed the detainees for "creating a culture of self-harm", in order to use it as a "bargaining tool". The former manager of the detention centre stated the centre was grossly understaffed.[103]

In Auckland, New Zealand, Serco operated the Mount Eden remand prison[104] and in March 2012 was awarded a contract to build and operate a 960-bed prison at Wiri.[105] Serco was heavily criticized for the existence of 'fight clubs' within Mount Eden prison that were not investigated until after they became public knowledge on 16 July 2015 when footage emerged online and was reported by TVNZ.[106] On 24 July 2015, Serco's contract to run the Mount Eden prison was revoked and operation was given back to the New Zealand Department of Corrections.[107] Serco was ordered to pay $8 million to the New Zealand government as a result of problems at Mount Eden Prison while it was under Serco's management.[108] The New Zealand government did not accept that this was a failure of governmental contracting and oversight. It brought in correctional officers from afar to provide adequate staffing at Mount Eden, and by December 2016 had spent NZ$2 million housing up to 40 of them in Auckland hotels.[109]

Transport[]

Australia[]

From 1996 until 2005, Serco operated TransAdelaide bus services in Adelaide.[110][111][112] In November 1995 Serco commenced a contract to provide transport information services for Transperth and in May 1996, a contract to maintain all of its bus stations.[113][114]

From 1997 until 2015, Serco owned Great Southern Rail that operated The Ghan, Indian Pacific and The Overland passenger trains.[115][116] In March 2015, the business was sold to Allegro Funds.[117][118]

In Sydney, Serco has operated transport information services for Transport for NSW since 1 July 2010.[119][120]

Denmark[]

Serco formerly operated the Copenhagen Metro in Copenhagen, Denmark, with Ansaldo STS, until it sold its share with effect on 1 January 2008.[121]

Hong Kong[]

Hong Kong's Cross-Harbour Tunnel operations has been contracted out to Serco since 2010.[122]

Middle East[]

Serco operates the Dubai Metro[123] and continues to operate the Dubai Tram[124] and the Palm Jumeirah Monorail in Dubai.[125]

Sweden[]

Serco secured an eight-year contract in 2013 with its Swedish joint venture partner Strömma Tourism & Maritime to operate four Djurgården ferries on behalf of Stockholm County Council and public ferry company Waxholms Ångfartygs.[126]

Offshore holdings in Mauritius[]

The 2017 Paradise Papers revealed that Appleby carried out a risk assessment of Serco and noted it had a "history of problems, failures, fatal errors and overcharging" and had faced allegations of fraud and cover-ups.[127]

References[]

  1. ^ Jump up to: a b c "Preliminary Results 2020" (PDF). Retrieved 2 March 2021.
  2. ^ Serco Group plc. "Serco: About us". Retrieved 2 March 2021.
  3. ^ Jump up to: a b c "Where We Operate". Archived from the original on 14 March 2013. Retrieved 10 May 2013.
  4. ^ "Serco fined £22.9m over electronic tagging scandal". The Guardian. 3 July 2019. Retrieved 18 August 2020.
  5. ^ Jump up to: a b "Serco a high-risk client with history of failures, offshore law firm found". The Guardian. 6 November 2017. Retrieved 18 August 2020.
  6. ^ Jump up to: a b "History". Serco. 14 May 2010. Archived from the original on 29 August 2010. Retrieved 18 July 2010.
  7. ^ Hubler, David (30 December 2008). "Serco wraps up SI International buy". Washingtontechnology.com. Retrieved 18 July 2010.
  8. ^ "G4S & Serco fraud: Oops, we couldn't tell the difference between right and wrong". Open Democracy. 21 November 2013. Retrieved 26 July 2018.
  9. ^ "Serco shares dive after another profit alert". Evening Standard. 10 November 2014. Retrieved 10 November 2014.
  10. ^ "BBC News – Serco chairman to leave troubled government contractor". BBC News. 17 November 2014. Retrieved 17 November 2014.
  11. ^ "Serco chairman Alastair Lyons steps down from scandal-hit outsourcer". The Independent. Retrieved 17 November 2014.
  12. ^ Kat Hall (25 February 2016). "Serco stems its gigantic losses, shrinks 2015's to a mere £70m". The Register. Retrieved 26 February 2016.
  13. ^ "Serco appoints City veteran Sir Roy Gardner as chairman". FT. 27 May 2015. Retrieved 17 April 2016.
  14. ^ Bury, Rhiannon (11 September 2017). "Serco combines UK and Europe divisions resulting in the loss of a senior director". The Telegraph. ISSN 0307-1235. Retrieved 20 October 2017.
  15. ^ Antony Savvas. "Government snared in fight over scrapped £742m e-Borders contract". Computerworld UK. Retrieved 17 November 2014.
  16. ^ "Parliamentary Business, 2017". Retrieved 24 February 2018.
  17. ^ "They Work for You". Retrieved 24 February 2018.
  18. ^ Hill, Dave (12 August 2009). "Boris Johnson bike hire scheme: and the winner is". The Guardian. UK. Retrieved 18 July 2010.
  19. ^ "Transport for London: Franchise". Tfl.gov.uk. Retrieved 18 July 2010.
  20. ^ Docklands Light Rail privatised The Railway Magazine issue 1153 May 1997 page 12
  21. ^ Serco and NedRail now in charge at Merseyrail Rail issue 467 19 August 2003 page 12
  22. ^ "Department for Transport: Serco NedRailways announced as Preferred Bidder". Archived from the original on 6 February 2007. Retrieved 18 July 2010.
  23. ^ "Serco wins franchise for Caledonian sleeper train service". BBC News. 28 May 2014. Retrieved 26 January 2020.
  24. ^ Serco buys Railtest Rail Privatisation News issue 49 6 March 1997 page 2
  25. ^ Old Dalby test track sold as part of Railtest The Railway Magazine issue 1152 April 1997 page 9
  26. ^ Serco wins Old Dalby Rail issue 568 20 June 2007 page 9
  27. ^ Serco loses NRES Rail issue 478 7 January 2004 page 7
  28. ^ Serco spends £100,000 to upgrade its Derby centre Rail issue 582 2 January 2008 page 16
  29. ^ "Serco confirmed as Northern Isles ferry operator". BBC News. UK. 29 May 2012. Retrieved 24 July 2012.
  30. ^ "Bike hire scheme launched in Edinburgh". BBC. 17 September 2019. Retrieved 26 January 2020.
  31. ^ "Serco Sells Transport Maintenance Division". FMWorld. 27 November 2013. Retrieved 28 March 2017.
  32. ^ "Mouchel-Thales joint venture wins major Highways Agency contract". New Civil Engineer. 6 June 2011. Retrieved 28 March 2017.
  33. ^ Shah, Saeed (21 February 2001). "Serco to run Britain's first traffic control unit". The Independent. UK. Archived from the original on 19 October 2011. Retrieved 18 July 2010.
  34. ^ "What is NPL?". NPL.
  35. ^ Serco Group plc. "Contract News Update". serco.com. Retrieved 15 March 2015.
  36. ^ "New management team takes over at National Nuclear Lab". Retrieved 17 November 2014.
  37. ^ "Home Office: Electronic tagging". Archived from the original on 10 June 2007. Retrieved 19 October 2008.
  38. ^ "Sick of Serco: Meet the Protesters Outside the Outsourcing Giant's London AGM". International Business Times. 8 May 2014. Retrieved 8 May 2014.
  39. ^ "Bucking the trend: Poll shows huge opposition to privately run public services". Politics.co.uk. 8 May 2014. Retrieved 8 May 2014.
  40. ^ Paterson, Craig. "Virtual Private Prisons". Corporate Watch. Retrieved 18 July 2010.
  41. ^ "Home Office: Yarls Wood". Ukba.homeoffice.gov.uk. Archived from the original on 1 February 2009. Retrieved 18 July 2010.
  42. ^ "Home Office: Colnbrook". Ukba.homeoffice.gov.uk. Archived from the original on 30 January 2009. Retrieved 18 July 2010.
  43. ^ "Wackenhut Corrections wins prisoner escort contract". Prnewswire.co.uk. Retrieved 18 July 2010.
  44. ^ Detainees at Yarls Wood Immigration Centre facing sexual abuse, The Observer, Mark Townsend, 14 September 2013, Retrieved 15 September 2013.
  45. ^ Rawlinson, Kevin (22 August 2014). "Private firms 'are using detained immigrants as cheap labour'". theguardian.com. Retrieved 22 August 2014.
  46. ^ "Yarl's Wood £70m Serco contract renewal 'unacceptable'". BBC News. 24 November 2014. Retrieved 25 November 2014.
  47. ^ "Serco fined £19m over tagging scandal". BBC News. 3 July 2019. Retrieved 3 July 2019.
  48. ^ "SFO completes DPA with Serco Geografix Ltd". Serious Fraud Office. 4 July 2019. Retrieved 30 October 2019.
  49. ^ "Glasgow council warns of humanitarian crisis over asylum seeker evictions". The Guardian. 1 August 2018. Retrieved 1 August 2018.
  50. ^ "Refugees begin 'hunger strike' in response to Serco eviction notices in Glasgow". The Scotsman. 1 August 2018. Retrieved 1 August 2018.
  51. ^ "Alarm among Glasgow's asylum seekers as Serco confirms eviction plan". The Guardian. 2 August 2018. Retrieved 2 August 2018.
  52. ^ BBC Newsnight (1 March 2019), Inside Serco: The company housing England's asylum seekers – BBC Newsnight, retrieved 1 March 2019
  53. ^ "Serco loses contract to house asylum seekers in Scotland". The Ferret. 8 January 2019. Retrieved 13 January 2018.
  54. ^ Goodwin, Karin (21 May 2019). "Serco fined almost £3m by Home Office for asylum housing failures". The Ferret. Retrieved 3 June 2019.
  55. ^ Terry Macalister (2 September 2004). "PFI deals help Serco to record order book of £10bn". The Guardian. UK. Retrieved 18 July 2010.
  56. ^ "Airport of Embarkation". Raf.mod.uk. 18 March 2010. Retrieved 18 July 2010.
  57. ^ Jump up to: a b c "Serco Business Review Page 20" (PDF). Archived from the original (PDF) on 28 September 2011. Retrieved 18 July 2010.
  58. ^ "Serco Granted Contracts To UK's Royal Air Force, Naval Air Command". RTT. Retrieved 19 July 2017.
  59. ^ "Serco Sodexho and the real story about work choices". Archived from the original on 29 November 2014. Retrieved 17 November 2014.
  60. ^ "Defence Academy". Da.mod.uk. Archived from the original on 22 June 2009. Retrieved 18 July 2010.
  61. ^ Harrison, Michael (21 June 2001). "BNFL consortium seeks 15-year extension to Aldermaston contract". The Independent. UK. Retrieved 18 July 2010.[dead link]
  62. ^ "Improvement Notice served on AWE". 13 July 2015. Retrieved 19 August 2020.
  63. ^ "Dstl Inspire Contract release". Serco. Archived from the original on 27 November 2010. Retrieved 2 November 2010.
  64. ^ "Satcoms". Seco. Retrieved 10 March 2021.
  65. ^ "Marine Services". Serco. Archived from the original on 13 March 2009. Retrieved 20 February 2009.
  66. ^ Serco Group plc. "Serco – Air Navigation Services". Retrieved 13 August 2020.
  67. ^ Jump up to: a b Serco Group plc. "Serco – North America". Archived from the original on 25 May 2006. Retrieved 17 November 2014.
  68. ^ "Goose Bay Airport – Control Tower services".
  69. ^ Terry Macalister (3 March 2004). "Serco wins Iraqi Air Traffic Deal". The Guardian. UK. Retrieved 18 July 2010.
  70. ^ "Scatsta Airport control tower not fit for purpose". Shetland Times. 10 June 2011. Retrieved 1 July 2011.
  71. ^ Coventry Airport Gears Up For Business Archived 26 July 2011 at the Wayback Machine Coventry Airport, 15 June 2010
  72. ^ "Private Finance Initiative – Norfolk and Norwich University Hospital" (PDF). Archived from the original (PDF) on 3 October 2008. Retrieved 18 July 2010.
  73. ^ "Leicester Royal Infirmary: Hospital Cleaning". Uhl-tr.nhs.uk. Archived from the original on 28 September 2011. Retrieved 18 July 2010.
  74. ^ Krissy Storrar (25 February 2006). "So you thought it was Tony and Gordon in charge?". Daily Mirror. Retrieved 18 July 2010.
  75. ^ "Serco to lose out-of-hours GP services and hospital management contracts". The Guardian. 13 December 2013. Retrieved 22 December 2013.
  76. ^ Ramesh, Randeep (30 September 2012). "NHS lab failings followed Serco-led takeover". The Guardian. London. Retrieved 2 January 2013.
  77. ^ Lawrence, Felicity (20 September 2012). "Serco gave NHS false data about its GP service 252 times". The Guardian. London. Retrieved 2 January 2013.
  78. ^ Serco seeks NHS help to fill vacancies, Health Service Journal, 20 November 2013 , Retrieved 22 November 2013.
  79. ^ "Serco to make £17.6m losses on NHS contracts". Health Investor. 10 April 2014. Retrieved 19 April 2014.
  80. ^ "Serco: Suffolk contract was 'not long enough' for change". Health Service Journal. 28 September 2015. Retrieved 8 November 2015.
  81. ^ "Serco to withdraw from UK clinical services market". Local Government Chronicle. 18 August 2014. Retrieved 20 August 2014.
  82. ^ "Carillion closes health deal with Serco". The Construction Index. 13 December 2017. Retrieved 13 December 2017.
  83. ^ Hawkins, Ross (20 May 2020). "Coronavirus: Serco apologises for sharing contact tracers' email addresses". BBC News.
  84. ^ Catcheside, Kim (10 November 2003). "Bradford: Concerns about education privatisation". BBC News. Retrieved 18 July 2010.
  85. ^ "Bradford Council's £100,000 tribunal pay-outs". Bradford Telegraph and Argus. Retrieved 17 November 2014.
  86. ^ "Chris Hyman: Can Serco take over the World?". The Independent. UK. 2 September 2007. Retrieved 18 July 2010.
  87. ^ Best school in town and still they want to close it Ed Caesar The Sunday Times 11 November 2007
  88. ^ "New inspection contracts signed" (Press release). Ofsted. 25 March 2009. Archived from the original on 9 December 2009.
  89. ^ "Serco picks agency to help it beef up marketing". Marketing Week. 9 October 2008. Retrieved 18 July 2010.
  90. ^ "Enlightenlive". Enlightenlive. Archived from the original on 9 June 2010. Retrieved 18 July 2010.
  91. ^ "Southwark voluntary and community groups to receive PCs from serco". Findarticles.com. 2007. Retrieved 18 July 2010.
  92. ^ "Breckland contractors" (PDF). Breckland District Council. 7 September 2012. Archived from the original (PDF) on 3 June 2013. Retrieved 7 September 2012.
  93. ^ "Serco Inc. Secures Two Contract Renewals from the City of Chicago". 16 January 2007. Retrieved 23 February 2012.
  94. ^ "Obama Administration Defends Serco, Firm With $1.2 Billion Obamacare Contract, Amid U.K. Probe". Huffington Post. 16 July 2013. Retrieved 12 December 2013.
  95. ^ Hoover, Mark (1 December 2015). "Serco nabs $95M patent classification services contract". Washington Technology. Retrieved 29 October 2018.
  96. ^ "Prison Privatisation". Strafvollzugsarchiv.de. Retrieved 18 July 2010.
  97. ^ "Adelaide Remand Centre". Department for Correction8al Services. 1 January 2003. Retrieved 8 July 2020.
  98. ^ "Department for Correctional Services – Adelaide Remand Centre". Corrections.sa.gov.au. 21 August 2019. Retrieved 15 December 2019.
  99. ^ "No transparency in Serco dealings with contractors". Crikey. 2 November 2010.
  100. ^ "State Govt confirms it will take over Wandoo Reintegration Facility in Murdoch". PerthNow (Community News). 28 August 2017. Retrieved 8 July 2020.
  101. ^ Private contractor Serco to run detention centres Crikey, 1 July 2009
  102. ^ Companies Use Immigration Crackdown to Turn a Profit The New York Times, 28 September 2011
  103. ^ O'Keeffe, Patrick. "Nightmare on Christmas Island: Serco's Australian Detention Center". CorpWatch. Retrieved 2 January 2013.
  104. ^ "Serco says Mt Eden prison contract worth $300M". NZ News UK. 1 February 2011. Retrieved 26 December 2011.
  105. ^ New private prison at Wiri given green light, The New Zealand Herald, 8 March 2012
  106. ^ "Exclusive: Secret gang fight club at Mt Eden Prison revealed". TVNZ. Luke Appleby/ONE News. 16 July 2015. Retrieved 29 August 2015.
  107. ^ Serco admits 'fight club' reports came months ago, The New Zealand Herald, 20 July 2015
  108. ^ "Serco to pay $8m to Corrections". Radio New Zealand. 4 April 2016. Retrieved 29 April 2016.
  109. ^ "Corrections racks up $2m hotel bill for extra guards at Mt Eden prison". Stuff.co.nz. 16 December 2016. Retrieved 1 April 2018.
  110. ^ Adelaide Contracts Fleetline issue 241 March 1996 page 59
  111. ^ Adelaide Bus Tendering Results Announced Australian Bus Panorama issue 15/5 April 2000 page 29
  112. ^ New Adelaide Bus Service Contracts Transit Australia April 2005 page 118
  113. ^ Perth's Private Contracts Transit Australia April 1996 page 87
  114. ^ Perth - Tenderng the Network Transit Australia October 1996 page 225
  115. ^ "Australia's Great Train Journeys". Archived from the original on 11 September 2009. Retrieved 17 November 2014.
  116. ^ Serco. "The Ghan – Australia on line". Retrieved 17 November 2014.
  117. ^ Allegro Funds buys Great Southern Rail from Serco Sydney Morning Herald 30 March 2015
  118. ^ Great Southern Rail to be bought by Allegro in high-end tourism push ABC News 30 March 2015
  119. ^ Integrated Transport and Information Services Archived 1 September 2012 at the Wayback Machine Serco Asia Pacific
  120. ^ Integrated Transport Information Service - MOT-ITIS2009/01 NSW eTendering 2 February 2010
  121. ^ Milanese run København Metro, Railway Gazette International 8 January 2008. Retrieved 15 March 2008. Archived 16 June 2011 at the Wayback Machine
  122. ^ "Serco to meet suppliers at the 5th International Railway Summit". My News desk. 16 March 2017. Retrieved 22 January 2019.
  123. ^ Serco preferred bidder for Dubai metro operations contract, Railway Gazette International 19 June 2007. Retrieved 15 March 2008. Archived 9 August 2011 at the Wayback Machine
  124. ^ "Metro operator Serco lands Dh105 million deal to run Dubai's trams". The National. 15 September 2013. Retrieved 18 November 2017.
  125. ^ "Serco wins deal extension for Palm Jumeirah monorail system". Arabian Business. 24 November 2015. Retrieved 4 November 2019.
  126. ^ "Serco:Strömma manage ferries". Cruise and Ferry. 17 April 2014. Retrieved 19 April 2014.
  127. ^ Christopher Knaus (6 November 2017). "Serco a high-risk client with history of failures, offshore law firm found". The Guardian. Retrieved 6 November 2017.

External links[]

Retrieved from ""