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Travelgenio

From Wikipedia, the free encyclopedia

Travelgenio
TypePrivate
IndustryTravel agency
FoundedSpain (2010)
FounderMariano Pelizzari
Headquarters
Madrid
,
Spain
Area served
Europe and Latin America
ProductsFlights, hotels, car rentals, travel insurance
Revenue€35 Million (2011)
€90 Million (2012)
€180 Million (2013)
€344 Million (2014)
€449 Million (2015)
€700 Million (2016)
Number of employees
200
Websitewww.travelgenio.es (Spain)

Travelgenio is a Spanish online travel agency created in 2010 by Mariano Pelizzari.[1] The company also publishes a survey of trends and customer satisfaction in the air travel industry.[2][3]

Services[]

The products and services Travelgenio offers are, mainly, flights, hotels and other services such as insurances, car rental, and transfers. Travelgenio operates through some reservation systems like Amadeus CRS or Galileo, marketing the products of airlines like Iberia (airline), Vueling, Air France or KLM, among other companies. In 2020 Travelgenio and Travelport signed a renewed partnership.[4]

Controversy[]

During the global Covid-19 pandemic, a great number of Travelgenio customers found the company unresponsive in processing refund claims.[5] The company's phone number is also designed to exhaust a customer into giving up as it does not recognize the company provided confirmation number and hangs up on customers repeatedly.

References[]

  1. ^ "Volar desde la web y la crisis" (in Spanish). ElPais.Com. Retrieved December 5, 2010.
  2. ^ "El precio es el principal factor en la compra de billetes aéreos según Travelgenio" (in Spanish). La Vanguardia. Retrieved December 17, 2013.
  3. ^ "El 93,4% de los españoles compra su billete de avión en función del precio según Travelgenio y Travel2be" (in Spanish). La Razon Digital. Retrieved December 17, 2013.
  4. ^ "Travelgenio signs new multi-year partnership agreement with Travelport". TornosNews.GR. Retrieved 2020-10-08.
  5. ^ "Travelgenio Reviews | Read Customer Service Reviews of www.travelgenio.com". Truspilot.com. Retrieved 2020-11-19.

External links[]

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