Really Simple Systems

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Really Simple Systems Ltd
TypeLtd
IndustrySoftware
Founded2004
Headquarters
Petersfield
,
United Kingdom
Number of locations
2
Key people
John Paterson (CEO)
ProductsCRM software
Websitereallysimplesystems.com

Really Simple Systems CRM is a Cloud CRM provider, offering CRM systems to small and medium sized companies.

History[]

Really Simple Systems CRM was founded in 2004[1] by John Paterson, former CEO of Zeus Technology and COO of Systems Union, with the public launch in January 2006.[2]

Status[]

Really Simple Systems CRM has over 18,000 users of its hosted customer relationship management systems. Customers include the Royal Academy, the Red Cross, the NHS and IBM as well as thousands of small and medium sized companies. The company is headquartered in the United Kingdom with an office in Australia.

The company has won the Software Satisfaction Awards for the best small business CRM system twice, in 2008 and 2010. In 2011, the company won the EuroCloud Award and the Database Marketing Award. In 2014, it won Best Cloud Application at the annual EuroCloud Awards and was a finalist at CRM Idol. In November 2017, PC Mag listed Really Simple Systems in Best Lead Management Software article.[3] In 2018, the company was a finalist in the Small Business Awards for Business Innovation[4] and the DevOps Excellence Awards 2019.[5]More recently, in October 2019, Really Simple Systems won the Computing (magazine) Cloud Management Solution of the Year 2019 Award.[6] In 2020, the company was nominated as a finalist in the Cloud Computing Awards 2020 for the Best CRM Solution of the Year,[7] the European IT & Software Excellence Awards 2020 for the SME (Cloud or SaaS) Solution of the Year,[8] and the SME National Business Awards for Best Customer Service.[9]

In October 2006, the company's Marketing module was launched, initially offering Campaign Management. Email marketing was added in August 2012.[citation needed]

In October 2010, the company launched its Free Edition, a Freemium two user hosted CRM system.[10] The existing product was renamed Enterprise Edition.

In May 2013,[11] the company was accredited for entry in the UK Government's GCloud CloudStore catalogue.

John Paterson, CEO of Really Simple Systems, was awarded the CRM Idol Citizen of the Year in 2014.[12]

In July 2013[13] Really Simple Systems launched a cross-platform version of its CRM, running seamlessly on desktops, laptops, tablets and smartphones.

In January 2015 the company upgraded its email marketing to offer a built-in alternative to third party products such as MailChimp and Constant Contact.[citation needed]

Version 5, launched in March 2017,[14] offered a new user interface, custom dashboards, help drawers and grid customisation.

In September 2017, the company announced its compliance[15] with the European Union's General Data Protection Regulation (GDPR) and its phased roll-out of GDPR compliance features in it email marketing module.

In February 2018, it launched[16] a set of GDPR compliance tools allowing users of its email marketing module to collect consent to digital marketing communications.

In October 2020, launched a new version of its email marketing tool [17] for SMEs. Followed by the Advanced Marketing tool in February 2021.[18]

Location[]

The company is headquartered in Petersfield, Hampshire in the United Kingdom. In January 2008 the company opened its first overseas office in Sydney, Australia.[19]

Price plans[]

There are four Really Simple Systems CRM pricing plans:

  • Free (account, contact and opportunity management for two users, 100 accounts)
  • Starter (unlimited users, 1,000 accounts, 1GB document storage, MailSync)
  • Professional (unlimited users, 5,000 accounts, 5GB document storage, MailSync)
  • Enterprise (unlimited users, unlimited accounts, "advanced" features, "unlimited" document storage, MailSync)

Modules[]

The product consists of three modules:

Technical information[]

Really Simple Systems CRM is delivered as a software as a service application. As from Version 5 the product is written using the LAMP stack. Version 4 and previous versions used Microsoft technology. Some JavaScript is used on the client.

References[]

  1. ^ Really Simple Systems launches Simple Hosted CRM
  2. ^ Computing, Host promises to simplify CRM
  3. ^ Best Lead Management Software
  4. ^ Small Business Awards 2018
  5. ^ DevOps Excellence Awards 2019
  6. ^ Cloud Management Solution of the Year 2019 Award
  7. ^ Best CRM Solution of the Year 2020
  8. ^ SME (Cloud or SaaS) Solution of the Year 2020
  9. ^ Best Customer Service 2020
  10. ^ Really Simple Systems Brings Free CRM To Market, Free CRM launch
  11. ^ Really Simple Systems is named as a Software-as-a-Service supplier of choice for G-Cloud iii
  12. ^ The CRM Idol 2014 Citizen of the Year Goes To John Paterson, CEO Really Simple Systems
  13. ^ Really Simple Systems Cloud CRM goes cross-platform
  14. ^ Introducing our CRM New Version 5
  15. ^ GDPR Compliance for Really Simple Systems
  16. ^ First CRM vendor to deliver GDPR specific functionality
  17. ^ Launching Simple Marketing
  18. ^ Launching Advanced Marketing
  19. ^ UK-based hosted CRM provider opens Sydney office
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