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Skytrax

From Wikipedia, the free encyclopedia

Former Skytrax logo

Skytrax (originally known as Inflight Research Services) is a United Kingdom-based consultancy which runs an airline and airport review and ranking site.[1] In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority. The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[2][3] Questions have also been raised about Skytrax's objectivity and methodology.

Services[]

Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[4][5] Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about an airline. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[6] and World Airport Awards,[7] as well as the ranking for airlines and airports.

Doubts about objectivity[]

Skytrax claims on its website that it has no economic ties to the airlines and airports that are presented with Skytrax awards, which it says are based on votes by passengers. In fact any person may vote, one vote per IP address.[8] Skytrax provides remunerated consulting services to airlines and airports, and there are doubts as to whether this arrangement allows Skytrax to be objective in the awards that it issues, to wit:

In 2011, Skytrax's award of a 5-star rating to Hainan Airlines subsequent to a consulting project that it completed for the airline raised doubts about the objectivity of the award.[9]

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures as customer emails were deleted 24 hours after a review was submitted.[10] The authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[2][3]

In 2014, Etihad stopped participating in Skytrax ratings.[11]

In 2015, news company Skift concluded that Skytrax had "wildly inflated" the number of persons participating in its annual survey.[12] Skift reported:[13]

The principal partner appears to be Skytrax’s founder Edward Plaisted, whose background in aviation, or outside of aviation, is unknown. Skift has tried on more than one occasion to get insights from the Skytrax on its methodology, metrics, and business organization with no success. Questions answered by its press representative were later claimed to be off the record, and statements given for previous stories were asked to be retracted.

Skytrax's 2019 downgrading of Turkish Airlines to a three-star carrier, subsequent to its 2018 pulling out of Skytrax, elicited much criticism and accusations of dishonesty in the awards and doubts as to whether Skytrax actually uses the methodology that it states that it uses.[14] Similar criticism arose when Skytrax awarded Lufthansa an award for a future cabin interior in 2019, subsequent to a consulting project that it had completed for the airline.[15]

Awards[]

Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.

Airline of the year[]

Year 1st 2nd 3rd
2001[16] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2002[16] United Arab Emirates Emirates Hong Kong Cathay Pacific Singapore Singapore Airlines
2003[17] Hong Kong Cathay Pacific[18] United Arab Emirates Emirates Singapore Singapore Airlines
2004[18] Singapore Singapore Airlines United Arab Emirates Emirates Hong Kong Cathay Pacific
2005[19] Hong Kong Cathay Pacific Australia Qantas United Arab Emirates Emirates
2006[16] United Kingdom British Airways Australia Qantas Hong Kong Cathay Pacific
2007[20] Singapore Singapore Airlines Thailand Thai Airways Hong Kong Cathay Pacific
2008[21] Singapore Singapore Airlines Hong Kong Cathay Pacific Australia Qantas
2009[22] Hong Kong Cathay Pacific Singapore Singapore Airlines South Korea Asiana Airlines
2010[23] South Korea Asiana Airlines Singapore Singapore Airlines Qatar Qatar Airways
2011[24] Qatar Qatar Airways Singapore Singapore Airlines South Korea Asiana Airlines
2012[25] Qatar Qatar Airways South Korea Asiana Airlines Singapore Singapore Airlines
2013[26] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2014[27] Hong Kong Cathay Pacific Qatar Qatar Airways Singapore Singapore Airlines
2015[28] Qatar Qatar Airways Singapore Singapore Airlines Hong Kong Cathay Pacific
2016[29] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2017[30] Qatar Qatar Airways Singapore Singapore Airlines Japan All Nippon Airways
2018[31] Singapore Singapore Airlines Qatar Qatar Airways Japan All Nippon Airways
2019[32] Qatar Qatar Airways Singapore Singapore Airlines Japan All Nippon Airways

Airport of the year[]

Year 1st 2nd 3rd
1999 Netherlands Amsterdam Airport Schiphol[33] None None
2000 Singapore Singapore Changi Airport[33] None None
2001[34] Hong Kong Hong Kong International Airport Malaysia Kuala Lumpur International Airport Singapore Singapore Changi Airport
2002[35] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Australia Sydney Kingsford Smith International Airport
2003[36] Hong Kong Hong Kong International Airport[33] Singapore Singapore Changi Airport United Arab Emirates Dubai International Airport
2004[37] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Netherlands Amsterdam Airport Schiphol
2005[38] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2006[39] Singapore Singapore Changi Airport[33] Hong Kong Hong Kong International Airport Germany Munich Airport
2007[40] Hong Kong Hong Kong International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2008[41] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2009[42] South Korea Incheon International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport
2010[43] Singapore Singapore Changi Airport South Korea Incheon International Airport Hong Kong Hong Kong International Airport
2011[44] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2012[45] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2013[46] Singapore Singapore Changi Airport South Korea Incheon International Airport Netherlands Amsterdam Schiphol Airport
2014[47] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2015[48] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2016[49] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2017[50] Singapore Singapore Changi Airport Japan Tokyo International Airport South Korea Incheon International Airport
2018[51] Singapore Singapore Changi Airport South Korea Incheon International Airport Japan Tokyo International Airport
2019[52] Singapore Singapore Changi Airport Japan Tokyo International Airport South Korea Incheon International Airport
2020[53] Singapore Singapore Changi Airport Japan Tokyo International Airport Qatar Hamad International Airport

Airline rankings[]

The World's 5-Star Airlines[]

Skytrax currently certifies only its top-10-rated airlines with 5 stars.

Sources:[54][55][56][57][58][59][60][61]

Airline Alliance Period
Japan All Nippon Airways Star Alliance 2013–present
South Korea Asiana Airlines Star Alliance 2007–present
Hong Kong Cathay Pacific Oneworld 2001–2002, 2004, 2006–present
Taiwan EVA Air Star Alliance 2016–present
Indonesia Garuda Indonesia SkyTeam 2014–present
China Hainan Airlines none 2010–present
Japan Japan Airlines Oneworld 2018–present
South Korea Korean Air SkyTeam 2020–present
Germany Lufthansa Star Alliance 2017–present
Qatar Qatar Airways Oneworld 2006–present
Singapore Singapore Airlines Star Alliance 2001–2002, 2004, 2006–present

Former 5-Star airlines[]

Airline Alliance Period
Australia Ansett Australia Star Alliance 2001–2002
United Kingdom British Airways Oneworld 2001
United Arab Emirates Emirates none 2001
United Arab Emirates Etihad Airways none 2016–2019
India Kingfisher Airlines none 2008–2010
Malaysia Malaysia Airlines Oneworld 2001, 2005–2013

Airline with the Best Airport Services[]

Year 1st 2nd 3rd
2013[62] Japan All Nippon Airways South Korea Asiana Airlines South Korea Korean Air
2014[62] Japan All Nippon Airways Taiwan EVA Air Thailand Thai Airways
2015[62] Japan All Nippon Airways Taiwan EVA Air Indonesia Garuda Indonesia
2016[62] Japan All Nippon Airways Taiwan EVA Air Thailand Thai Airways
2017[62] Japan All Nippon Airways Taiwan EVA Air Thailand Thai Airways
2018[62] Taiwan EVA Air Japan All Nippon Airways Hong Kong Cathay Pacific

Best Inflight Entertainment[]

Year 1st 2nd 3rd
2013[62] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2014[62] United Arab Emirates Emirates Singapore Singapore Airlines Turkey Turkish Airlines
2015[62] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2016[62] United Arab Emirates Emirates Singapore Singapore Airlines Qatar Qatar Airways
2017[62] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2018[62] United Arab Emirates Emirates Singapore Singapore Airlines Qatar Qatar Airways
2019[62] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines

Best Aircraft Cabin Cleanliness[]

Year 1st 2nd 3rd
2013[62] Japan All Nippon Airways South Korea Asiana Airlines South Korea Korean Air
2014[62] South Korea Asiana Airlines Japan All Nippon Airways Singapore Singapore Airlines
2015[62] Taiwan EVA Air Singapore Singapore Airlines Japan All Nippon Airways
2016[62] Hong Kong Cathay Pacific Taiwan EVA Air Japan All Nippon Airways
2017[62] Taiwan EVA Air Japan All Nippon Airways Japan Japan Airlines
2018[62] Japan All Nippon Airways Taiwan EVA Air South Korea Asiana Airlines
2019[62] Taiwan EVA Air Japan Japan Airlines Japan All Nippon Airways
2020[62] Singapore Singapore Airlines South Korea Asiana Airlines Japan All Nippon Airways

World's Best Regional Airlines (Short haul flight)[]

Year 1st 2nd 3rd
2013[62] Hong Kong Cathay Dragon (formerly Dragonair) Greece Aegean Airlines Thailand Bangkok Airways
2014[62] Thailand Bangkok Airways Hong Kong Cathay Dragon (formerly Dragonair) Greece Aegean Airlines
2015[62] Hong Kong Cathay Dragon (formerly Dragonair) Thailand Bangkok Airways Greece Aegean Airlines
2016[62] Thailand Bangkok Airways Hong Kong Cathay Dragon (formerly Dragonair) Hong Kong Hong Kong Airlines
2017[16] Thailand Bangkok Airways Hong Kong Hong Kong Airlines Hong Kong Cathay Dragon (formerly Dragonair)
2018[63] Thailand Bangkok Airways Hong Kong Cathay Dragon (formerly Dragonair) United States Alaska Airlines
2019[16] Thailand Bangkok Airways Hong Kong Cathay Dragon (formerly Dragonair) United States jetBlue Airways

World's Best Airline Alliance[]

Year 1st 2nd 3rd
2013[62] Oneworld Star Alliance SkyTeam
2014[62] Oneworld Star Alliance SkyTeam
2015[62] Oneworld Star Alliance SkyTeam
2016[62] Star Alliance Oneworld SkyTeam
2017[64] Star Alliance Oneworld SkyTeam
2018[65] Star Alliance Oneworld SkyTeam

Airport rankings[]

The World's 5-Star Airports[]

Source:[66]

Airport
Japan Chubu Centrair International Airport
China Haikou Meilan International Airport
Qatar Hamad International Airport
Japan Haneda International Airport
Azerbaijan Heydar Aliyev International Airport
Hong Kong Hong Kong International Airport
Turkey Istanbul Airport
Germany Munich Airport
Russia Platov International Airport
Ecuador Quito International Airport
Oman Salalah Airport
South Korea Seoul Incheon International Airport
China Shanghai Hongqiao International Airport
Singapore Singapore Changi International Airport

World's Best Airports[]

Rank
(2020)[67] 		Airport Rank
(2019)[68] 		Rank
(2018)
1 Singapore Singapore Changi Airport 1 1
2 Japan Haneda International Airport 2 3
3 Qatar Hamad International Airport 4 5
4 South Korea Incheon International Airport 3 2
5 Germany Munich Airport 7 6
6 Hong Kong Hong Kong International Airport 5 4
7 Japan Narita International Airport 9 11
8 Japan Chubu Centrair International Airport 6 7
9 Netherlands Amsterdam Schiphol Airport 14 12
10 Japan Kansai International Airport 11 13

World's Cleanest Airports[]

Rank
(2020)[69] 		Airport Rank
(2019)[70]
1 Japan Haneda International Airport 1
2 South Korea Incheon International Airport 4
3 Singapore Singapore Changi Airport 3
4 Japan Narita International Airport 5
5 Qatar Hamad International Airport 6
6 Japan Chubu Centrair International Airport 2
7 Hong Kong Hong Kong International Airport 7
8 Switzerland Zurich Airport 10
9 Japan Kansai International Airport 9
10 Germany Munich Airport N/A

SkyTrax added anti-COVID-19 awards for airports in 2020.[71][72]

World's Best Airport Terminals[]

Rank
(2020)[73] 		Airport terminal Rank
(2019)[74]
1 South Korea Incheon International Airport – T2 N/A
2 Singapore Singapore Changi Airport – T3 2
3 United Kingdom Heathrow Airport – T2 4
4 France Paris Charles de Gaulle – T2M N/A
5 United Kingdom Heathrow Airport – T5 1
6 Germany Munich Airport – T2 3
7 Singapore Singapore Changi Airport – T4 6
8 Japan Haneda International Airport – International Terminal 7
9 China Guangzhou Baiyun International Airport – T2 9
10 Spain Madrid-Barajas Airport – T4 9

World's Best Transit Airports[]

Rank
(2020)[75] 		Airport Rank
(2019)[76]
1 South Korea Incheon International Airport 1
2 Singapore Singapore Changi Airport 2
3 Qatar Hamad International Airport 5
4 Japan Haneda International Airport 4
5 Japan Narita International Airport 7
6 Hong Kong Hong Kong International Airport 3
7 Netherlands Amsterdam Schiphol Airport 10
8 Germany Munich Airport 6
9 Switzerland Zurich Airport 9
10 Germany Frankfurt Airport 8

References[]

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External links[]

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