Andrews & Arnold

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Coordinates: 51°24′54.932″N 0°45′55.299″W / 51.41525889°N 0.76536083°W / 51.41525889; -0.76536083

Andrews & Arnold Ltd
TypePrivate
IndustryISP
Founded1997; 25 years ago (1997)
HeadquartersBracknell, England, UK
Key people
Adrian Kennard
(Managing Director)
ProductsInternet Services
Websitewww.aa.net.uk

Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell, England. Founded in 1997, it launched in 1998,[1] primarily serving businesses and "technical" home users.[2]

In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.[3][4] Following on, Andrews & Arnold is highly commended and it sits as the best broadband provider in the UK on the website as of September 2021.[5]

The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "xkcd/806" compliant, referring to xkcd comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.[6][7]

Andrews & Arnold provides optional bonded multiple-link internet access. This allows multiple links to be used together to vastly increase speed and reliability. Special routers distribute individual IP packets between the available links in such a way that even one single download or upload operation will benefit fully from multiple speed, and it is not necessary to have several users, several running programs or computers to gain the speed benefit. Links can be of different types, each needs only to be a pipe that can carry IP packets. Multiple links can either be used together all the time, or some can be brought up as a backup if other links fail, so-called 'failover', or a combination of the two approaches can be set up.[8]

Andrews & Arnold are strong advocates of not censoring Internet connections.[9] Adrian Kennard has several blog posts discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision.[10]

Products[]

Andrews & Arnold have a number of product areas:

  • Internet access
    • FTTC and FTTP
    • ADSL
    • VDSL
    • L2TP tunneling service
    • 4G/3G data SIMs
    • Copper lines for DSL
    • Multiline bonded internet connections
  • Leased lines
    • Ethernet (2 Mbit/s - 1 Gbit/s)
  • Domain and hosting services
  • Voice
    • SIP Trunking
    • VOIP - Voice over Internet Protocol
    • SIP2SIM - Makes your mobile a SIP endpoint
  • Hardware
    • Firebrick Ethernet Routers (To rent or buy, manufactured by subsidiary Firebrick Ltd)

References[]

  1. ^ "Andrews & Arnold Ltd - About us". Aaisp.net.uk. Retrieved 30 June 2012.
  2. ^ "Andrews & Arnold Ltd - Broadband information". Aaisp.net.uk. Retrieved 30 June 2012.
  3. ^ "The UK's largest independent Broadband / ADSL troubleshooting website (incorporating news, reviews and comparisons)". thinkbroadband. Archived from the original on 8 June 2012. Retrieved 30 June 2012.
  4. ^ "O2 and AAISP Top UK Broadband ISP Customer Service Awards 2009 − ISPreview UK News". Ispreview.co.uk. 27 December 2009. Retrieved 30 June 2012.
  5. ^ "The Top 10 Broadband ISPs". ISPreview UK. Retrieved 1 September 2021.
  6. ^ "Tech Support". xkcd. 15 October 2010. Retrieved 24 December 2011.
  7. ^ "XKCD/806 compliance". 15 October 2010. Archived from the original on 23 December 2011. Retrieved 24 December 2011.
  8. ^ "Bonding Lines". Retrieved 16 December 2017.
  9. ^ "Why Are We Against Censorship?". Andrews & Arnold. Retrieved 29 January 2014.
  10. ^ "Showing posts with label CENSORSHIP". RevK's ramblings. Retrieved 15 September 2018.

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